Saudi Arabia's GACA Secures Gold Awards For Customer Service Excellence In EMEA
Saudi Arabia's General Authority of Civil Aviation (GACA) has been awarded two gold accolades at the annual Contact Center World conference in Amsterdam, Netherlands.
Represented by its Call Center in the Quality and Traveler Experience Sector, GACA secured the titles for Best Customer Service and Best Public Service Center in the Europe, Middle East, and Africa (EMEA) region. This recognition highlights GACA's dedication to offering top-notch services and enhancing traveler experiences.
GACA's achievement demonstrates its commitment to prioritising service quality for travelers. The authority aims to deliver exceptional services that meet the highest international standards while advancing service levels within the National Aviation Strategy framework. GACA continuously strives to improve the traveler experience by providing necessary care and support tools.
In November 2023, GACA introduced a new Customer Protection Rights Regulation, replacing the Executive Regulation for Customer Rights Protection. This initiative is designed to further enhance traveler experiences and contribute to achieving the goals of the National Aviation sector Strategy, which aligns with Saudi Vision 2030 targets.
GACA's recent awards showcase its ongoing efforts to provide high-quality services and elevate traveler experiences in line with international standards and national strategic objectives.
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