FTA Showcases Innovative AI-Powered Tax Solutions At GITEX Global 2025 Event

The Federal Tax Authority (FTA) experienced significant visitor interest at its booth during the 45th GITEX Global 2025 at the Dubai World Trade Centre. Thousands were drawn to explore the FTA's innovative AI-powered tax projects and digital transformation efforts. Khalid Ali Al Bustani, Director-General of the FTA, stated that their participation highlights a strategic focus on innovation and efficiency, aiming for Zero Digital Bureaucracy through advanced technology.

Among the showcased initiatives was a new method for calculating excise tax on sweetened drinks, set to launch in 2026 using a tiered-volumetric model. The FTA also introduced the Live Tax Connect Channel, enabling taxpayers to conduct video meetings with authority representatives. These projects are part of a broader effort to automate and simplify tax procedures.

Visitors learned about several AI and machine learning initiatives designed to enhance compliance and service quality. These included an AI-driven anti-tax evasion initiative, the FTAgpt Smart Search Engine for internal tax-related queries, and Robotic Process Automation for managing tax clarification requests. The virtual assistant, TARA, now uses AI to provide real-time answers on tax procedures.

The FTA also highlighted its AI Proof of Concept project. This initiative segments taxpayers to deliver targeted awareness messages, analyses feedback using natural language processing, and forecasts demand to improve staffing and service delivery. These efforts aim to create a more transparent and efficient tax ecosystem.

Khalid Ali Al Bustani remarked that "GITEX 2025 provided an opportunity to present a series of projects that automate and simplify tax procedures, including automatic submission of tax returns and exemption decisions." This reflects the FTA's commitment to driving digital transformation in line with the UAE’s broader vision.

The authority's participation at GITEX Global underscores its mission to align with the UAE’s vision for digital transformation by creating a transparent, efficient, and technology-enabled tax system. The focus remains on leveraging advanced technologies to enhance efficiency and innovation within the tax framework.

With inputs from WAM