Empower Achieves 41% Increase In Customer Registrations In Five Years

Emirates Central Cooling Systems Corporation PJSC (Empower) has reported a notable rise in new customer registrations across various sectors in Dubai. Over the past five years, from 2019 to 2023, the company experienced a 41 percent increase in electronic registrations from both public and private sectors, indicating a growing preference for its district cooling services.

During the first half of this year, Empower recorded 427,114 bill payment transactions through its electronic payment channels and strategic partners, including banks and financial institutions. This figure represents an 11 percent rise compared to the same period last year.

Ahmad Bin Shafar, CEO of Empower, highlighted that the substantial customer base and sustainable business growth reflect the company's short and long-term plans. He stated that this growth demonstrates Empower's commitment to fulfilling its promises to shareholders by continuing to prosper and expand its operations and services.

Bin Shafar emphasised that Empower's business model focuses on achieving sustainable revenue and profit growth by offering services characterised by ease, quality, and competitiveness. These services positively impact performance levels and align with national strategies and Dubai's continuous technological advancements aimed at enhancing customer satisfaction.

In an effort to streamline business operations and boost efficiency, Empower approved 19,675 applications for No Objection Certificates in the first half of this year. This marks a 21 percent increase compared to the same period in 2023. The aim is to simplify the process for consultants and contractors to obtain approvals, thereby reducing violations, damages, fines, and saving time and effort.

"The growth in Empower's operations reflects Dubai's thriving economy and increasing demand for our services. Our customer base expanded to more than 138,000 in the first half of the year," Bin Shafar concluded.

With inputs from WAM