Panasonic Introduces SMART CARE Digital Service App In Kuwait, Adds 3-Month Warranty

Panasonic has introduced its SMART CARE App in Kuwait, a digital platform for service and warranty support. This makes it easier for customers to request service and claim warranty on their Panasonic products. As the first brand in the region to offer a digital warranty system, Panasonic has eliminated the need for physical invoice copies and warranty cards with the Smart Care App.

The app, which was launched on 24th June, allows customers, dealers, and service centres to communicate all service-related matters and claim warranty seamlessly. Those signing up during the introductory period will receive an additional three-month extended warranty on any consumer product within six months of purchase registered on the Panasonic SMART CARE App.

Compatibility and Features

The user-friendly app is compatible with Android and iOS devices and can be downloaded for free from the app/play store by searching "Panasonic Smart Care". The SMART CARE App serves as a one-stop window to manage Panasonic product warranties and service requests without needing any purchase invoice or warranty card. Customers will receive paperless warranty support upon registering a product through the app, a first in the region.

Key features of the app include checking product warranty status, requesting and tracking services, locating nearest service centres, using smart assistance, and receiving timely reminders and alerts for warranty expiry.

Statements from Panasonic Officials

Hiroyuki Shibutani, CEO – PMMAF, stated that service is a key differentiator that brings a brand closer to customers and inspires customer loyalty. He expressed excitement about entering a digital future with customers in Kuwait through the launch of the SMART CARE App. Mr. Shibutani added that they want to make it easier for customers to avail services from home while enabling partners to communicate seamlessly for faster service provision.

Anthony Peter, Director of Customer Service Division (CSD) PMMAF, commented that the launch of the SMART CARE App in Kuwait further demonstrates Panasonic's focus on providing better life and convenience for its consumers. The app completely digitizes service requests and warranty claim systems by integrating all service-related activities between customers, retail partners, and service centres.