Gartner Forecasts Everyday AI And Digital Employee Experience To Become Mainstream By 2024

Everyday AI and digital employee experience (DEX) are anticipated to become mainstream within two years, as per Gartner, Inc.'s Hype Cycle for Digital Workplace Applications, 2024. This shift highlights the growing importance of integrating advanced technologies into daily work routines.

"Everyday AI promises to remove digital friction, by helping employees write, research, collaborate and ideate," said Matt Cain, Distinguished VP Analyst at Gartner. "It is a core part of DEX, which is a concentrated effort to remove digital friction and improve workforce digital dexterity, which itself is one of the key factors that will drive organizational prosperity through 2030."

Adam Preset, VP Analyst at Gartner, stated that "Everyday AI technology aims to help employees deliver work with speed, comprehensiveness and confidence." He added that this technology supports a new working model where intelligent software acts more like a collaborator than just a tool. The digital workplace is now entering the era of everyday AI.

The year 2024 has been pivotal for leaders in digital workplace applications. With the decline in focus on hybrid and remote work, there is an increasing need for strategic emphasis on everyday AI. This technology has reached the Peak of Inflated Expectations on Gartner's Hype Cycle for Digital Workplace Applications.

Nearly all employees are becoming digital workers as they spend more time with technology. Consequently, organizations must develop strategies to measure and enhance DEX to attract and retain talent. Improving employee engagement and maximizing discretionary effort are crucial goals.

Business leaders seek guidance on leveraging technology to boost productivity and organizational alignment. DEX emphasizes best practices that enhance digital dexterity, attract talent, and help employees meet business objectives.

As vendors look beyond traditional application enhancements to boost productivity, they can turn to everyday AI. This technology not only improves productivity but also offers new marketable tools. These tools help workers find relevant information, answer questions comprehensively, and produce work artifacts more efficiently.

DEX currently sits in the Trough of Disillusionment on the Hype Cycle due to waning interest from failed experiments and implementations. To revive interest in DEX, business leaders should adopt a holistic approach involving both IT and non-IT partners. This strategy aims to create an environment that empowers employees to embrace new working methods.

"Everyday AI will become more sophisticated," said Preset. "It will evolve from services that sort and summarise chats and emails to those capable of writing reports with minimal guidance." He emphasized that everyday AI represents the future of workforce productivity.

The integration of everyday AI into daily tasks is expected to significantly enhance workforce productivity by enabling faster and more comprehensive work delivery. As organizations adapt these technologies, they will likely see improved employee engagement and retention rates.

This evolution towards everyday AI underscores its potential impact on organizational success through 2030. By focusing on reducing digital friction and enhancing digital dexterity, businesses can better navigate the challenges of modern workplaces.