TGA Imposes SAR 5,000 Fine For Companies Failing To Deliver Postal Shipments As Required

The Transport General Authority (TGA) has highlighted that the Postal Bylaw and its executive regulations safeguard the rights of both beneficiaries and licensed companies. This framework aims to elevate service quality and boost satisfaction in postal parcel activities.

To ensure compliance, the TGA has outlined procedures for lodging complaints against parcel delivery companies. These procedures apply when there are delays or failures in delivering shipments to beneficiaries. Companies must deliver parcels to locations agreed upon during online purchases, without requiring beneficiaries to pick them up elsewhere.

If a beneficiary faces issues like delays or non-delivery, they can report directly to the parcel delivery company. Should the company fail to address the complaint within five working days, beneficiaries can escalate it to the TGA. The authority will then take necessary actions as per regulations.

Violations of these regulations result in financial penalties starting from SAR5,000. This measure is part of the bylaw's enforcement strategy to ensure compliance and accountability among delivery companies.

The TGA has established multiple communication channels to expedite response times and handle complaints efficiently. These include a beneficiary services platform, a care account, official approved channels, and a unified contact number: 19929.

The authority remains committed to enhancing transport and logistics services' quality. It aims to improve sector compliance through effective regulatory systems while ensuring services meet high regulatory standards.

With inputs from SPA