Sharjah SEC Reviews Government Services And Development Projects To Boost Efficiency And Customer Experience

The Sharjah Executive Council meeting focused on improving government services, strengthening digital systems, and supporting sustainable mobility in the emirate. Members discussed operational performance, customer experience, and electric vehicle infrastructure, aiming to raise service quality for citizens, residents, and investors across Sharjah through coordinated policies and targeted development initiatives.

H.H. Sheikh Sultan bin Mohammed bin Sultan Al Qasimi chaired the session at the Ruler’s Office, as Crown Prince, Deputy Ruler of Sharjah, and Chairman of the Sharjah Executive Council. H.H. Sheikh Abdullah bin Salem bin Sultan Al Qasimi and H.H. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi attended as Deputy Rulers and Deputy Chairmen of the Executive Council.

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The Sharjah Executive Council approved a decision concerning the Social Services Department in Kalba. Sulaiman Khamis Rashid Al Naqbi, Director of the Kalba branch, was promoted to the grade of Department Director under the Special Jobs System of the Sharjah Government, and appointed to the role of Director of the Department.

During discussions, members reviewed government performance indicators, progress of development projects, and the status of service delivery across sectors. The Council stressed that every initiative should support a dignified standard of living for all citizens and residents in Sharjah, through reliable services, efficient procedures, and infrastructure that keeps pace with current and future needs.

The Sharjah Economic Development Department presented a set of initiatives designed to improve operational performance and transaction management. The programme targets faster service completion, higher productivity, better investment competitiveness, and stronger readiness for sustainable digital transformation, while also focusing on customer experience and public satisfaction with economic and commercial services.

Key initiatives include redesigning the customer journey using digital tools and artificial intelligence, and applying extended, flexible work systems. These measures support service delivery throughout the week, speed up responses, and expand automation so that a larger share of transactions are processed electronically with shorter times and more consistent quality.

The Council was briefed on the results achieved so far. Indicators showed higher customer satisfaction, reduced processing times, and simpler procedures. Data and service quality improved, business volumes increased, and the number of completed transactions grew. There was also a clear rise in automated services and in transactions handled automatically without manual intervention.

Sharjah Executive Council government services and electric vehicle charging stations

Members then reviewed plans to regulate electric vehicle charging stations in the Emirate of Sharjah. The framework aims to govern installation and operation, ensure technical safety, and guarantee quality of service. It supports a reliable, advanced infrastructure suitable for current demand and future expansion of electric vehicle use across the emirate.

The proposed regulation covers monitoring of charging stations, price controls to keep tariffs reasonable and safe, and conditions ensuring access for all users. It also addresses the readiness of the electrical distribution system, aligning network capacity, planning standards, and station locations with Sharjah’s urban development and the expected growth in electric vehicle adoption.

The Sharjah Executive Council instructed all government entities, especially those providing direct services, to keep improving and simplifying procedures under the Sharjah Programme for Enhancing Customer Experience. The Council underlined the need to align Sharjah’s government services system with leading global practices, using fast, clear, and straightforward methods that serve people effectively.

With inputs from WAM