Sharjah Executive Council Launches Customer Experience Improvement Programme To Enhance Government Services
H.H. Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, led a meeting of the Sharjah Executive Council (SEC). H.H. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah, also attended. The session took place at the Ruler's office, focusing on enhancing community services.
The SEC launched the Sharjah Customer Experience Improvement programme to enhance government services for individuals and businesses. This initiative aligns with the vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, which emphasises human-centric community development. The programme aims to improve service quality and societal well-being.
The programme has three primary goals. Firstly, it seeks to provide a seamless customer experience through innovative solutions. Secondly, it aims to promote leadership in government services by investing in capacity development. Lastly, it focuses on improving services by understanding customer insights and analysing data.
Governmental and non-service entities are tasked with implementing this programme based on Sharjah's vision. The focus is on creating a comprehensive customer experience centred around human needs. This approach ensures that services are designed with people in mind.
The council approved the "Customer Experience Policy," which supports Sharjah's strategic direction in offering distinguished customer experiences. This policy encourages innovation and continuous improvement in service design and delivery, ensuring high levels of customer satisfaction.
The policy mandates that government entities work together to achieve customer satisfaction. It also promotes integration among various entities in designing human-centred services. This collaboration aims to create efficient services without duplicating efforts or wasting resources.
Programme Initiatives
The programme includes several initiatives such as updating the government services guide and activating a unified platform for managing customer relations. Workshops will be organised to design and develop government services further, ensuring they meet customer needs effectively.
A key feature of the programme is its collaborative approach among government entities. By understanding customer needs, services can be reshaped and developed through various channels for smooth delivery without repetition or resource wastage.
New Leasing Regulations
The SEC issued executive regulations under Law No. (5) of 2024 concerning property leasing in Sharjah. These regulations cover lease contract signing, subleasing rules, vacating properties for demolition or maintenance, rental rates, and more.
The decision also includes provisions for terminating lease relationships and returning properties. Additionally, it addresses final clauses related to cancellation, enforcement, and publication of these regulations.
This comprehensive approach ensures that leasing processes are clear and efficient while protecting both landlords' and tenants' rights within Sharjah's legal framework.
With inputs from WAM
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