Tawakkalna App Enhances Hajj Experience With Multilingual Digital Services

The Saudi Data and Artificial Intelligence Authority (SDAIA) has introduced a range of digital services for pilgrims via the "Tawakkalna" application. The app, which boasts over 32 million users, offers 315 electronic services in seven languages and is accessible in more than 77 countries worldwide. This makes it a convenient and reliable tool for pilgrims.

During this year's Hajj season, the Tawakkalna app provides services in Arabic, English, Filipino, Indonesian, Bangladeshi, Urdu, and Hindi. This ensures that all pilgrims can fully benefit from its features, regardless of their language. These services include notifications for the Hajj season and updated weather conditions in Makkah and Madinah, in collaboration with the National Center of Meteorology.

The app also offers access to the Holy Quran, Qibla direction, and prayer times. These features are provided in cooperation with the Ministry of Islamic Affairs, Dawah, and Guidance. Furthermore, the Tawakkalna app allows users to view their digital Hajj card (Nusuk) in close collaboration with the Ministry of Hajj and Umrah.

The app facilitates entry permits to the Holy Sites for vehicles and individuals working in Hajj through the "My Cards" feature on the "My Information" page. It also issues Umrah permits for users holding Hajj permits during the Hajj season via the Rituals portal. Additionally, it provides "help me" services and a distress call feature.

Volunteer Support

The Tawakkalna app displays the volunteer card for volunteers in collaboration with the Saudi Red Crescent Authority. SDAIA's efforts during this year's Hajj aim to enhance capabilities related to data and advanced technologies. There is a particular focus on promoting continuous innovation in artificial intelligence.

These advances are utilized to serve various sectors in the country, particularly those related to serving pilgrims. By integrating these digital services into one platform, SDAIA aims to streamline processes and improve the overall experience for pilgrims during Hajj.

With inputs from SPA