Saudi Arabia Achieves Top Rank In MENA E-Government Services For Third Year Running In 2024

Saudi Arabia has achieved the highest ranking among Middle Eastern and North African nations in the 2024 Government Electronic and Mobile Services Maturity Index. This index, released by the United Nations Economic and Social Commission for Western Asia (ESCWA), marks Saudi Arabia's third consecutive year at the top with a maturity rate of 96%. This accomplishment highlights the country's commitment to advancing its digital government services.

Digital Government Authority Governor Eng. Ahmed bin Mohammed Alsuwaiyan emphasised that this success is due to strong leadership support for digital initiatives. He noted the importance of collaboration among government bodies, their use of emerging technologies, and artificial intelligence. These efforts have led to initiatives and digital products that enhance user experiences.

Since 2020, Saudi Arabia has shown remarkable progress in digital services. Initially ranked fourth, it moved up to second place in 2021, then secured first place in 2022, maintaining this position through 2023 and 2024. The improvements span crucial sectors like health, education, and smart cities.

The country has made significant strides in electronic healthcare solutions. Digital prescriptions, appointment bookings via government platforms, and telehealth services have improved service accessibility and beneficiary satisfaction. These advancements are part of a broader effort to enhance digital services across various sectors.

In education, digital services such as remote learning platforms and electronic university admissions have increased access to high-quality government services. These innovations provide users with greater flexibility and convenience.

Performance Metrics

Saudi Arabia outperformed 16 other countries in the index by assessing the maturity of 100 priority government services offered through electronic portals and smart applications. The evaluation was based on three sub-indicators: Service Availability and Development scored 99%, Service Usage and Beneficiary Satisfaction scored 93%, and Public Outreach also scored 99%.

This consistent performance underscores Saudi Arabia's dedication to improving its digital infrastructure. By focusing on user satisfaction and service availability, the country continues to lead in digital government services within the region.

With inputs from SPA