Sixteen Saudi Airports Achieve ACI Customer Experience Accreditation For 2024

In a significant stride towards enhancing customer satisfaction within the civil aviation sector, Cluster 2 Airports Company has recently marked a commendable achievement. A total of 16 airports under its management have been awarded the prestigious Airport Customer Experience Accreditation (ACEA) for the year 2024 by the Airports Council International (ACI). This accolade is a direct reflection of the meticulous regulatory and supervisory efforts undertaken by the General Authority of Civil Aviation (GACA), coupled with the operational excellence pursued by Cluster 2 Airports Company to ensure superior service delivery and an unmatched travel experience for passengers.

Eng. Ali Masrahi, the Chief Executive of Cluster 2 Airports Company, shared his elation over this milestone, attributing it to a focused approach on three pivotal areas: comprehensively understanding customer needs, crafting a coherent strategy that aligns with these needs, and rigorously measuring improvement through key performance indicators across various stages of the traveller journey. This systematic approach has culminated in the attainment of the ACEA accreditation from ACI, underscoring the company's dedication to elevating the traveller experience.

Moreover, Eng. Masrahi underscored the company's unwavering commitment to continuous enhancement of customer service standards. He emphasized the alignment of their efforts with the objectives set forth in the National Aviation Strategy led by GACA. In expressing his gratitude towards all contributors to this significant achievement, Eng. Masrahi reaffirmed their collective resolve to pursue further excellence and distinction in improving travel experiences across their airports.

This recognition by ACI not only highlights the successful implementation of customer-centric strategies by Cluster 2 Airports Company but also sets a benchmark for other entities within the civil aviation industry to emulate. It is a testament to the effective collaboration and shared vision of enhancing Saudi Arabia's aviation sector, in line with broader national objectives.

With inputs from SPA