NWC Partners With Upsource By Solutions To Enhance Customer Experience In Water Distribution

The National Water Company (NWC) has entered into a strategic partnership with upsource by solutions, a subsidiary of solutions by stc. This collaboration focuses on enhancing customer experience management within Saudi Arabia's water distribution sector. The agreement, valued at SAR94 million, will last for three years starting in April 2025 and involves managing voice interaction services and operating a unified call centre for water distribution customers.

NWC highlighted that this partnership is the first step towards broader future cooperation between the two entities. It aims to encompass a comprehensive range of customer interaction channels. This initiative aligns with NWC's dedication to improving service quality and achieving operational excellence, reflecting its commitment to customer satisfaction.

upsource by solutions is committed to supporting vital sectors in Saudi Arabia, particularly public utilities. This sector plays a crucial role in enhancing the quality of life and ensuring sustainable services and infrastructure. The agreement is part of upsource by solutions' strategy to expand its service offerings and strengthen its presence in the Saudi business market.

This collaboration aims to boost the efficiency of services provided to NWC customers. By offering prompt support and advanced technology solutions, it seeks to enhance customer experience and address their needs effectively. The focus is on delivering integrated customer experiences while achieving high levels of operational efficiency.

NWC's efforts are driven by national digital transformation objectives and Saudi Vision 2030. The company remains committed to implementing development programs that provide comprehensive customer experiences. These initiatives aim to meet customer aspirations and improve satisfaction levels through high-quality services.

The agreement signifies NWC's dedication to maintaining high service standards that align with customer expectations. It also reflects the company's ongoing commitment to operational excellence and innovation in service delivery within the water distribution sector.

With inputs from SPA