NWC Urges Customers To Verify Water Meters By March 15 To Avoid Service Disruption

The National Water Company (NWC) has stressed the need for customers to verify their water meters through its digital platforms. This step is crucial to avoid suspension of additional services, such as requests and reports, and potentially prevent water service disconnection. The company has made all official channels accessible for this purpose.

Customers are encouraged to complete the verification process before the deadline. Failure to do so will result in a halt of additional services, including addressing requests, services, or complaints. Ultimately, those who do not verify may face service disconnection until they comply with the verification requirements.

The NWC has created a dedicated webpage on its official site. This page includes a guide and answers to frequently asked questions about verifying water service meters. The initiative aims to link meter information with the national identity or residence of the actual user, enhancing service reliability.

Verifying meter information allows beneficiaries to request services and track their status via digital channels. They can also receive bills and SMS notifications related to their meter. Additionally, users can monitor account details, consumption levels, and get alerts if usage spikes significantly.

The NWC emphasised that verifying water meters secures the rights of all parties involved, including owners and tenants. When a lease ends for a property with an independent meter, it reverts to the owner's name. For properties with multiple units, owners must form an association and appoint a representative for verification.

If tenants share a common meter, it remains linked to the property owner. In cases where a deceased person's name is on the meter, the legal representative must verify by adding the account and submitting a legal power of attorney.

Digital Channels for Verification

The NWC's digital channels facilitate easy verification of water meters. Customers can access these platforms to ensure their information is up-to-date. This process helps maintain uninterrupted access to water services and ensures accurate billing based on verified data.

This initiative by NWC aims at improving customer experience by ensuring that all stakeholders have their rights protected while benefiting from reliable water services. It also enhances transparency in billing and service provision through accurate meter data linkage.

With inputs from SPA