NWC Launches Smart Customer Operations Control Center To Enhance Water Services In Dammam

The National Water Company (NWC) has launched a new Smart Customer Operations Control Center in Dammam, Eastern Cluster. Dr. Fouad bin Ahmed Al Sheikh Mubarak, NWC's CEO, led the inauguration. This facility aims to improve the management of water and environmental services networks through advanced technology.

The center is equipped with automated systems and innovative national technologies to support smart infrastructure operations. It offers round-the-clock monitoring and efficient management of operational systems across Dammam's cities and governorates. This initiative is part of NWC’s transformation efforts to streamline operations for better performance.

This center serves as a central hub for various departments, enhancing service reliability and helping NWC achieve its goals of improving customer experience and quality of life. It also aids in critical decision-making to elevate service standards.

State-of-the-art technical systems are integrated into the center, connecting all NWC operating systems and customer service centers. These systems provide live smart reports, data analysis, and process mining capabilities. Managed by skilled national staff, the center delivers proactive reports to enhance customer service efficiency.

The center implements top-tier operations management practices. It oversees crucial tasks such as monitoring the water supply chain from receipt points to distribution networks. Additionally, it provides real-time surveillance of water and wastewater network statuses, ensuring quick responses to emergencies.

Furthermore, the center manages customer technical and operational reports effectively. It enhances team coordination, speeding up processing times and boosting customer satisfaction levels significantly.

The establishment of this control center marks a significant step in NWC’s ongoing transformation phase. By consolidating operation efforts under one roof, it increases performance efficiency while supporting critical decision-making processes aimed at raising service standards.

With inputs from SPA