MoHAP Launches Easy Payment Initiative For Enhanced Customer Financial Flexibility

The Ministry of Health and Prevention (MoHAP) has introduced an "Easy Payment Initiative," enabling customers to pay for Ministry services in installments using credit cards from eight local banks. This initiative aims to provide greater financial flexibility and convenience, enhancing the overall customer experience.

The "Easy Payment" plan allows credit cardholders from selected local banks to pay for Ministry services in manageable installments. The terms and conditions, including profit rates, installment periods, and minimum payments, are set by the banks to ensure customer satisfaction. Cardholders can apply for the plan through their bank's call centre or other available channels.

By facilitating easier management of financial obligations, the "Easy Payment Initiative" aims to improve the quality of life in the community. It underscores the Ministry's commitment to enhancing customer well-being and aligns with its strategic plans to adopt innovative financial solutions leveraging technological advancements.

First Federal Government Entity

The Ministry is the first federal government entity to introduce such a flexible payment system. This initiative represents a significant step towards achieving sustainable development goals and improving community members' quality of life. It sets new benchmarks for efficiency in government services, envisioning a future where financial transactions are seamless and supportive of customer aspirations.

Positive Customer Experience

Abdullah Ahmed Ahli, Acting Assistant Under-Secretary for the Support Services Sector, stated, "With the launch of the Easy Payment Initiative, the Ministry of Health and Prevention opens a new gateway to streamlined services, merging innovation with government service delivery to ensure a seamless and satisfying experience for all."

Partnership with Local Banks

Amna Al Mandous, Head of the Revenue Section, emphasized that the Ministry is committed to providing simple and innovative financial solutions tailored to customer needs. The Ministry has partnered with Abu Dhabi Islamic Bank, Abu Dhabi Commercial Bank, Commercial Bank of Dubai, Ajman Bank, Emirates Islamic Bank, Emirates NBD, Sharjah Islamic Bank, and Dubai Islamic Bank.

The "Easy Payment Initiative" by MoHAP is set to transform how customers interact with government services by offering flexible payment options. This initiative not only enhances customer satisfaction but also aligns with broader goals of sustainable development and improved quality of life.

With inputs from WAM