Saudi Red Crescent Deploys Over 200 Medical Dispatch Personnel For Hajj Season Emergency Response

The Saudi Red Crescent Authority is ramping up its efforts at the Medical Dispatch Center in anticipation of the 1446 AH Hajj season. This center is crucial for managing ground emergency field reports. Over 200 skilled personnel, including doctors and specialists, are on standby to handle emergency calls via the 997 hotline and various apps like "Asafny," "Tawakkalna," and "Sehhaty."

To enhance response times, coordinators are collaborating with entities such as Civil Defense, Public Security, and the 911 unified center. Their goal is to support ambulance teams by ensuring quick access to patients and streamlining passage procedures. This coordination helps in transferring cases swiftly to the nearest equipped medical facility.

This year, the authority has upgraded the Medical Dispatch Center's technical capabilities by incorporating artificial intelligence technologies. These advancements enable real-time translation of calls from non-Arabic-speaking pilgrims, improving information accuracy and enhancing emergency response efficiency.

The reporting process involves several steps: identifying caller details, confirming incident locations using automated detection and modern communication tools, classifying medical cases, and determining the number and characteristics of those injured. This structured approach ensures an appropriate response through smart systems.

Pre-arrival medical instructions are provided based on initial assessments. The report is then transferred to the Command and Control Center to dispatch the nearest ambulance team. Reports are monitored until field teams arrive, ensuring efficient delivery of emergency medical care.

The integration between the Medical Dispatch Center, Command and Control Center, air operations, and other sectors highlights the authority’s dedication to mobilizing all resources. This ensures a high level of preparedness and top-notch emergency services for pilgrims during Hajj.

With inputs from SPA