Mawani Recognized For Excellence In Quality Management With ISO 9001:2015 Certification

Mawani, the Saudi Ports Authority, has recently been awarded the ISO 9001:2015 certificate for its Quality Management System. This prestigious recognition underscores Mawani's unwavering commitment to enhancing service quality and effectively managing customer satisfaction and complaints. The ISO 9001:2015 certification is a clear indication of Mawani's dedication to maintaining the highest competitive standards in its operations and projects.

The certification encompasses guidelines from ISO 10004:2018 for monitoring and measuring customer satisfaction, as well as ISO 10002:2018 for handling complaints within organizations. These standards are instrumental in Mawani's efforts to deliver services with utmost accuracy and efficiency, thereby boosting customer satisfaction, refining complaint handling mechanisms, and fostering customer confidence.

By adopting a customer-focused approach and improving complaint resolution methods, Mawani aims to achieve operational efficiency and enhance employee performance. This strategy not only contributes to the elevation of excellence and quality in work and procedures but also bolsters Mawani's capability to control quality standards, improve operations, and heighten competitiveness. Importantly, this achievement aligns with the National Transport and Logistics Strategy (NTLS), reinforcing the Kingdom's ambition to become a global logistics hub connecting three continents.

In a notable advancement earlier in February 2024, Mawani was also awarded the ISO 37301 certificate for compliance management systems, marking it as the first entity in the Kingdom to receive such recognition from an accredited body. This adds to Mawani's impressive repertoire of ISO certifications, including those in information security (ISO 27001), risk management, business continuity (ISO 31000 and ISO 22301), alongside a qualification certificate from the European Foundation for Quality Management (EFQM).

This series of certifications highlights Mawani's continuous efforts to adhere to international standards and best practices in quality management and operational efficiency. Such achievements not only enhance Mawani's reputation but also significantly contribute to increasing customer trust and solidifying Saudi Arabia's strategic position in the global logistics sector.

With inputs from SPA