Mawani Recognized For Quality Management Excellence With ISO 9001:2015 Certification

Mawani, the Saudi Port Authority, has recently been awarded the ISO 9001:2015 certificate, marking a significant achievement in its Quality Management System. This certification is a recognition of Mawani's unwavering commitment to enhancing service quality and effectively managing customer satisfaction and complaints. The award underscores the authority's dedication to maintaining the highest competitive standards in its operations and project management.

The ISO 9001:2015 certification is complemented by guidelines from ISO 10004:2018 for monitoring and measuring customer satisfaction, as well as ISO 10002:2018 for handling complaints within organizations. These certifications collectively highlight Mawani's efforts to deliver services with utmost accuracy and efficiency, striving to meet customer expectations and boost confidence through improved complaint resolution mechanisms.

By adopting a customer-focused approach, Mawani aims to achieve operational efficiency and elevate employee performance. This strategy not only enhances the quality of work and procedures but also contributes significantly to the organization's competitiveness and customer trust. Such achievements are in line with the National Transport and Logistics Strategy (NTLS), reinforcing Saudi Arabia's vision to become a global logistics hub connecting three continents.

In a notable advancement earlier this year, Mawani was also awarded the ISO 37301 certificate for compliance management systems in February 2024. This made it the first entity in the Kingdom to receive such recognition from an accredited body. Mawani's portfolio of ISO certifications is extensive, including accolades in information security (ISO 27001), risk management, business continuity (ISO 31000 and ISO 22301), alongside a qualification certificate from the European Foundation for Quality Management (EFQM).

This series of certifications not only demonstrates Mawani's adherence to international standards but also its proactive approach in enhancing operational excellence and quality management across its spectrum of services. As Saudi Arabia continues to expand its role in the global logistics sector, Mawani's achievements serve as a cornerstone for future growth and development within the industry.

With inputs from SPA