UAE General Pensions Authority Makes New Improvements In Registration Service

The General Pensions and Social Security Authority has introduced new improvements to the insured's registration service as part of its ongoing efforts to develop its services and the third cycle of Services 2.0. According to WAM reports, these improvements include allowing employers to re-attach required documents if they were not initially submitted with the registration application, rather than rejecting the application and them to reapply.

Previously, applications that lacked necessary documents were rejected and removed from the system to avoid affecting service indicators. Employers then had to resubmit their applications. Statistics show that during the first quarter of 2024, 34.64% of registration service transactions were rejected due to incomplete data and attachments provided by employers.

The addition of the transaction return feature for amending attachments based on the Authority's observations aims to reduce the number of rejected transactions and increase operational efficiency between the Authority and employers. This enhancement is expected to improve customer satisfaction among strategic employer partners.

To apply for the service, employers must fill out a service initiation form, attach a copy of their ID card, a copy of their family book, and a pension receipt certificate if the insured receives a pension or works for another entity. The new improvements are designed to streamline the registration process and make it more user-friendly for both employers and employees alike.