GPSSA Social Security Achievements In 2025 Reflect UAE Resilience

The General Pension and Social Security Authority (GPSSA) reports strong growth in 2025, reinforcing the UAE pension system and social safety net. Insured Emiratis reached 181,447, a 24.3 percent rise from 2024. Registered employers climbed to 30,404, up 38.6 percent. GPSSA links this expansion to labour market growth, smoother registration and better operational efficiency.

By the end of 2025, pensioners and beneficiaries increased to 50,252, compared with 47,294 a year earlier. A further 155 Emiratis benefited from the Insurance Protection Extension System for Gulf Cooperation Council citizens working outside their home countries. These figures indicate broader coverage across employment types and cross-border roles within the region.

GPSSA estimates show total social security payments of AED6.65 billion in 2025. This includes AED5.02 billion in pension payments and AED1.56 billion in end-of-service gratuities. Compensation for disability, death and work injuries amounted to AED2.63 million. Payments to employees with more than 35 years of service reached AED54.96 million, reflecting long-service commitments.

The Ma’ashi digital platform, launched in October 2024, becomes central to GPSSA operations in 2025. It offers 30 services and processed 277,087 transactions during the year. On-time completion reached 95 percent. Digital users increased to 255,000, while platform visits hit 5.46 million by December 2025, signalling strong adoption.

Under the UAE’s Zero Government Bureaucracy Programme, GPSSA simplified procedures for eight major services. It also carried out 23 electronic data integrations with government and private-sector entities. Customer satisfaction reached 85 percent in December 2025, rising 16 points year-on-year, supported by wider automation, better call centre performance and easier digital access.

GPSSA UAE pension system strategy, partnerships and governance

Faras Al-Ramahi, Director-General of GPSSA, said the authority focused in 2025 on strengthening trust in the social security system through improved digital infrastructure, simplified procedures and partnerships aimed at reducing bureaucracy. GPSSA introduced extended payment plans of up to 10 years for merging service periods, helping insured individuals improve their retirement benefits.

The authority expanded the "Wafra" Proactive Financial Planning Programme, which had more than 6,500 participants by late 2025. GPSSA established more than seven strategic partnerships and exempted over 1,900 small private-sector employers from extra fees linked to registration delays. GPSSA partnered with Core42, a G42 company, to build an advanced data and artificial intelligence platform supporting decisions and service efficiency.

During 2025, GPSSA received recognition from the UAE Cyber Security Council, highlighting attention to digital risk management. The authority obtained four ISO certifications covering innovation management, business continuity, information security and IT service management. These developments indicate GPSSA’s effort to maintain reliability, resilience and secure operations across the UAE pension system.

With inputs from WAM