Etihad Water And Electricity Launches 50 Initiatives To Support UAE's Zero Government Bureaucracy Programme

Etihad Water and Electricity (EtihadWE) is actively participating in the UAE Government's "Zero Government Bureaucracy" initiative. The company has introduced nearly 50 initiatives to streamline processes, quicken service delivery, and improve customer experiences with more flexibility. These efforts align with the UAE's vision for enhanced digital transformation and efficient service provision.

Yousif Ahmed Al Ali, CEO of EtihadWE, highlighted that these initiatives mark a significant improvement in their service delivery system. He mentioned that the company has reduced the steps needed to connect services from 13 to 8 by automating processes and using artificial intelligence for automatic approvals. This shift has improved execution efficiency and operational accuracy.

To enhance customer experience, EtihadWE launched several digital projects. These include smart meters for consumption tracking, leak detection, and service restoration after payment. They also introduced flexible electronic payment options like Apple Pay and Tabby, along with a real-time emergency tracking system through their smart app.

The company developed an AI-powered technical support system available in multiple languages. An online appointment booking system was also introduced to reduce unscheduled visits and improve service efficiency. Agreements were made with the Ministry of Energy and Infrastructure, local municipalities, and TAS’HEEL offices to ease document submission processes.

Joint coordination with entities like Civil Defence and Free Zones has helped acquire necessary approvals for commercial and infrastructure projects faster. This collaboration accelerates vital development implementations across various sectors.

In line with sustainability goals, EtihadWE launched the "Early Connection Initiative" to support the agricultural sector in the Northern Emirates. They also aim to enhance water and electricity distribution efficiency as part of their commitment to Sustainable Development Goals.

Commitment to Continuous Improvement

Al Ali confirmed EtihadWE's dedication to continuous improvement through strategic partnerships, advanced technologies, and ongoing performance evaluations. These efforts reinforce EtihadWE’s role as a significant contributor to developing the UAE’s essential utilities sector.

With inputs from WAM