Emirates Health Services Achieves Prestigious Second Place In UAE Digital Government Index

Emirates Health Services (EHS) has achieved a significant milestone by securing second place among 32 federal entities in the "UAE Digital Government Online Services Index" for 2023. This index, developed by the Telecommunications and Digital Government Regulatory Authority (TDRA), evaluates digital services provided by federal government entities across the UAE. It comprises two main indicators: the Digital Participation and Open Data Index, and the Digital Services Quality Index.

The evaluation covered various services, including those provided to individuals, businesses, and government-to-government (G2G) services. The primary goal of this assessment is to enhance integrated digital government services and improve customer experience based on reliable data and insights. EHS excelled in key service categories such as medical fitness examinations for residency visas and new employees, issuing health cards for individuals with disabilities, and both the issuance and renewal of health cards.

Mubaraka Ibrahim, Executive Director of Artificial Intelligence and Acting Chief Information Officer at Emirates Health Services, highlighted that this achievement underscores EHS's dedication to excellence. She stated, "This milestone brings us closer to eliminating bureaucratic hurdles. We are now eager to continue our efforts in innovation and improvement, fulfilling our vision and advancing the government sector in the UAE to unprecedented heights." Ibrahim emphasised EHS's determination to pursue further accomplishments that enhance government operations and provide exceptional digital services.

EHS also performed admirably in additional service categories such as medical fitness examinations for university admissions, mobile healthcare, pre-marital counselling, and reference data services like inquiries about health card details. These achievements reflect EHS's commitment to delivering an exceptional digital experience for its customers while continuously improving performance and adopting best global practices.

The comprehensive framework used by TDRA aims to promote integrated digital government services that enhance customer experience. By achieving exceptional results in various service categories, EHS has demonstrated its ability to meet high standards of service delivery. This prestigious ranking highlights EHS's ongoing dedication to improving performance through innovation.

EHS's success in this index is a testament to its commitment to providing top-notch digital services. The organisation's focus on eliminating bureaucratic hurdles and enhancing customer experience aligns with the UAE's Digital Government Strategy 2025. This strategy aims to advance government operations through innovative solutions and continuous improvement.

The recognition received by EHS showcases its efforts in delivering quality digital services across multiple sectors. By excelling in key service areas, EHS has set a benchmark for other federal entities in the UAE. The organisation's dedication to adopting best practices globally ensures that it remains at the forefront of digital service delivery.

Emirates Health Services' achievement in the UAE Digital Government Online Services Index reflects its unwavering commitment to excellence. The organisation continues to strive for further accomplishments that contribute to the advancement of government operations in the UAE. Through innovation and continuous improvement, EHS aims to provide exceptional digital services that meet the needs of its customers effectively.

This accomplishment not only highlights EHS's success but also sets a standard for other federal entities aiming for excellence in digital service delivery. By focusing on customer experience and adopting best global practices, Emirates Health Services continues to lead the way in providing top-quality digital services across various sectors.

Emirates Health Services' ranking demonstrates its dedication to delivering an outstanding digital experience while continuously improving performance. This achievement aligns with their vision of advancing government operations through innovative solutions and best practices globally.

With inputs from WAM