Emirates Health Services Streamlines Patient Care With Enhanced Telemedicine

Emirates Health Services (EHS) is advancing its mission to implement the Zero Government Bureaucracy Programme and enhance customer experience by improving specialised telemedicine services. This service now supports over 2,200 patients annually, including those with diabetes, hypertension, high cholesterol, and other conditions.

EHS has simplified procedures and sped up telemedicine services, reducing more than 4,400 annual visits to service centres. Additionally, over 44,000 minutes are saved yearly, and the service delivery time has decreased from 30 minutes to 20 minutes.

Dr. Abdulaziz Al Zarooni, Acting Executive Director of the Financial and Support Services Sector at EHS, stated that EHS has made significant progress in eliminating bureaucracy by continuously improving telemedicine services. He emphasised that these achievements align with the Zero Government Bureaucracy Programme and enhance flexible health services that meet customers’ expectations.

Al Zarooni reaffirmed EHS’s dedication to continuing its innovative approach across various health service domains to achieve national goals. He added that the outcomes highlight EHS's status as a leading federal service entity adopting procedural systems aligned with the Zero Government Bureaucracy Programme.

EHS provides pioneering health services according to best global practices by leveraging smart technologies and modern advancements. This strengthens the UAE government's leadership and global competitiveness in efficiency and absence of bureaucracy.

Impact on Society

Moreover, Dr. Al Zarooni noted that eliminating bureaucracy through telemedicine enhances the quality of health in society. Simplifying procedures and reducing administrative routines enable individuals to access medical care without delays or complications.

Improving healthcare quality positively impacts productivity and mental well-being as easy access to healthcare reduces stress and anxiety levels among individuals.

The efforts of Emirates Health Services in enhancing telemedicine services demonstrate their commitment to improving customer experience while aligning with national goals. These initiatives contribute significantly to societal well-being by providing efficient and accessible healthcare solutions.

With inputs from WAM