ADJD Reports Over 6,000 Online Inquiries Through Digital Platform In First Quarter Of 2025

The Abu Dhabi Judicial Department (ADJD) handled 6,292 online inquiries through its "Estafser" digital platform in the first quarter of 2025. This demonstrates the platform's effectiveness as a direct communication tool between customers and relevant departments. The platform is part of ADJD's digital transformation strategy, allowing users to submit inquiries quickly via the website or app.

Indicators revealed that 97% of inquiries were answered within one working day, amounting to 6,100 responses. This figure rose to 99% within three days, showcasing the work teams' high responsiveness and efficiency in managing increasing requests. These results underscore the readiness of ADJD's digital infrastructure and the capability of its technical and administrative teams to meet customer needs.

The platform's performance highlights ADJD's dedication to providing innovative solutions for easy information access and immediate customer interaction. This aligns with global best practices and supports community aspirations for effective government services. The department continues to develop its services according to international standards, focusing on enhancing customer experience.

ADJD remains committed to continuous improvement by expanding digital services across various aspects. This aligns with smart transformation goals, contributing to Abu Dhabi's reputation as a leader in advanced judicial services based on innovation and modern technologies. The department aims to provide a flexible service experience grounded in quality, accuracy, and speed.

The "Estafser" platform is an advanced digital tool offered by ADJD as part of its broader strategy for digital transformation. It facilitates easy communication with relevant departments and answers questions related to judicial and notary services. The platform reflects ADJD's commitment to enhancing customer experience through innovative solutions.

In summary, the success of the "Estafser" platform illustrates ADJD's dedication to improving service delivery through technology. By ensuring quick responses and efficient handling of inquiries, ADJD supports Abu Dhabi's position as a leading destination for judicial services.

With inputs from WAM