Abu Dhabi Link On-Demand Bus Service Reaches One Million Passenger Mark

The Abu Dhabi Mobility has marked a significant milestone, celebrating one million passengers who have utilised the "Abu Dhabi Link" on-demand bus service since its inception in 2020. This service aims to encourage both residents and visitors to use public transport for local journeys, thereby reducing walking distances and waiting times.

Throughout the years, Abu Dhabi Mobility has consistently improved the On-Demand Bus Service in collaboration with United Trans and Via. The quality of service has been enhanced, its scope expanded, and the smart application developed. These efforts have simplified operations, reduced waiting times, and increased vehicle usage.

Last year saw several enhancements and adjustments to the On-Demand Bus Service and routes in Abu Dhabi and its suburbs. This expansion extended the service to additional areas, allowing more residents and visitors seamless travel between various residential areas and service facilities.

The total number of passenger journeys benefiting from the Abu Dhabi Link service in 2023 reached 367,000 trips. Additionally, the Abu Dhabi Link application was downloaded 27,000 times throughout the year. The On-Demand Bus Service has seen remarkable growth in trips, increasing from 50,000 trips in 2020 to over 300,000 trips in 2023. Expectations are set to reach 400,000 trips by 2024.

In total, these buses covered more than four million kilometres to fulfil 80% of the requests. The service is ranked among the top 15% of "VIA" services operated globally.

Commitment to Technological Advancements

Abdulla Al Marzouqi, Director-General of Integrated Transport Centre, expressed pride in this achievement. He affirmed their commitment to continuously develop the service using the latest technological advancements, algorithms, and real-time tracking technologies to ensure a seamless and reliable transport experience for an increasing number of users.

The On-Demand Bus Service operates on a principle of providing a bus upon request to transport community members from their current locations to desired destinations within specific areas. This service is part of first- and last-mile connectivity solutions using small buses that operate on-demand through a smart application in designated areas across the emirate.

Service Accessibility and Operation Hours

The Abu Dhabi Link app is available on both Apple Store and Google Play. Buses run daily from 6 am to 11 pm serving different areas such as Yas Island, Khalifa City, Saadiyat Island, and Al Shahama for a fare of two dirhams with the Hafilat card.

This milestone reflects Abu Dhabi Mobility's dedication to enhancing public transport options for residents and visitors alike. The continuous improvements aim at making public transportation more accessible and efficient across various parts of Abu Dhabi.

With inputs from WAM