ACT Secures Silver Stevie Award For Excellence In Customer Service Outsourcing

Advanced Call Center Technologies, LLC (ACT), a pioneer in the total experience (TX) innovation and a leading figure in customer experience (CX), has been awarded the prestigious Silver Stevie Award. This accolade, in the Customer Service Outsourcing Provider of the Year category, was presented at the 18th annual Stevie Awards for Sales & Customer Service. The ceremony, a gathering of over 400 professionals from across the globe, took place at the Bellagio in Las Vegas, Nevada, on Friday, April 12.

The Stevie Awards are recognized globally as the premier honors for professionals in customer service, contact center, business development, and sales. Organizing nine of the world's leading business awards programs, including the American Business Awards® and International Business Awards®, the Stevie Awards spotlight excellence across various industries.

ACT's recognition at this esteemed event underscores its commitment to leveraging employee ownership to foster innovation and deliver superior employee and customer experiences. "These awards are very important to us because they highlight the impact of employee ownership and our commitment to being an industry leader in innovations that create the best possible employee and customer experience," stated Hunter Croft, President and CEO of ACT.

The competition this year was intense, with more than 2,300 nominations from organizations of all sizes across 44 nations and territories. Winners were selected based on the average scores from over 200 professionals worldwide serving on seven specialized judging committees. The awards considered entries in more than 90 categories for customer service and contact center achievements, alongside more than 60 categories for sales and business development.

Maggie Miller, president of the Stevie Awards, commented on the high achievement levels represented by this year's winning nominations. The accolades celebrate the hard work, passion, and dedication that teams like ACT's bring to delivering outstanding customer experiences daily.

Zabrina Doerck, ACT’s Chief Marketing Officer, shared her thoughts on the award: "This award is deeply meaningful to our team on a personal level because it's the direct result of the commitment, hard work, passion and sheer grit that our people bring to the table every day to deliver outstanding customer experiences."

About ACT: Based in the U.S., ACT is a global leader in customer care and business process outsourcing. With a unique approach that integrates various aspects of experience - Employee Experience (EX), Customer Experience (CX), User Experience (UX), Digital Experience (DX), and Multi-experience (MX) - ACT aims to provide an outstanding Total Experience (TX). As a 100% employee-owned company with over 27 years of experience, ACT places Employee Experience at its core. This strategy ensures engaged employees who are personally invested in delivering value to clients. ACT supports many of the world’s top companies across various verticals, offering advanced technologies and custom solutions tailored to meet business needs.