World CX Summit & Awards: Unveiling the Future of Customer Experience

India is emerging as a key player in technological innovation, and the 12th Global Edition of the World CX Summit and Awards will explore the changing landscape of customer experience (CX). Hosted by Trescon, this event will take place on September 19,2024 at JW Marriott Hotel, UB City, Bengaluru. Over 200 CX leaders and marketing enthusiasts will share insights and discuss successful use cases shaping the future of CX.

The summit will address recent technological disruptions, including a major outage affecting millions of users. It will highlight the importance of resilience, effective crisis management, and clear customer communication. Attendees will gain valuable insights into managing crises effectively and enhancing customer trust through strategic innovations and best practices.

Key Themes at World CX Summit

#WorldCXSummit features a dynamic agenda covering essential topics such as implementing strategic generative AI, integrating data analysis, enhancing human-like interactions through Conversational AI, and interpreting customer feedback. These sessions aim to advance the CX landscape by addressing current challenges and fostering future progress.

Attendees will participate in high-impact sessions, including keynotes, panel discussions, and conferences. These sessions are designed to advance the CX landscape through a blend of emerging customer experience solutions and best practices. The goal is to address current challenges while fostering future progress.

Notable Speakers

Among the notable speakers at the event are Gurpreet Jolly from AJIO (Reliance Retail Ltd.), Shruthi Bopaiah from Axis Bank, Satish Patil from Samsung Electronics, Vishal Bhatia from Canara Bank, Deepak Maloo from Swiggy, Avijit Mohapatra from Flipkart, Vindhya Shanmugam from Myntra, Priya Chakravarthy from BluSmart, Nikhil Godbole from Jupiter, Rahul Poddar from Narayana Health, Rahul Garg from Games 24x7, and Deepak Nayak from Gameskraft.

"Customer experience is no longer just a touchpoint but a strategic pillar that drives competitive advantage," stated Mithun Shetty, Vice Chairman of Trescon. He added that the summit offers a platform for thought leaders and innovators to discuss how superior customer service can be achieved and sustained. "By examining real-world use cases and emerging technologies," he said, "we will collectively advance our understanding of how to create memorable and impactful customer experiences that foster long-term loyalty."

Importance of the Summit

Aalok R Pradhan from TVS highlighted the significance of the summit: "World CX Summit in my opinion is a platform which can be leveraged by major CX professionals. This summit aims at new edge CX practices as well as the best-in-class products for CX professional to assess and up their game."

The event will also feature the much-anticipated World CX Awards. This segment will honour outstanding leadership and exceptional contributions across various sectors. It marks a prominent celebration for the 'Top 100 CX Leaders Awards’ and 'Top Marketing Leaders’. Register to attend and submit your nominations to celebrate with those setting new benchmarks in customer experience and marketing innovation.

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