UAE Ministry Of Economy Discusses ZGB Programme For Streamlined Services

The Ministry of Economy recently held a workshop focused on the 'Zero Government Bureaucracy' (ZGB) programme, a strategic initiative by the UAE government aimed at enhancing efficiency within government operations. The primary objective is to streamline and simplify procedures by removing redundant steps and requirements. This workshop marks a significant step towards realizing the 'We the UAE 2031' vision, which envisions transforming the UAE's government services into the world's smartest, fastest, most flexible, and superior system.

Badreya Al Maidoor, Assistant Under-Secretary for the Support Services Sector at the Ministry of Economy, inaugurated the event. The workshop saw the participation of key figures such as Abdullah Sultan Al Fan Al Shamsi, Assistant Under-Secretary for the Commercial Control and Governance Sector; Maria Hanif, Assistant Under-Secretary for the Policy and Economic Studies Sector; and Dr. Abdul Rahman Al Muaini, Assistant Under-Secretary for the Intellectual Property Sector. The gathering also included various partners and dealers associated with the Ministry.

Al Maidoor emphasized that the initiative is part of ongoing efforts to refine government procedures in alignment with the directives of UAE's leadership. The workshop is a testament to the Ministry's commitment to enhancing customer experience by offering services that are not only efficient and effective but also tailored to meet the needs of both individual and corporate clients.

During the session, participants engaged in discussions around innovative ideas and visions for policy, procedure, and requirement simplification across all Ministry services. The aim is to reduce turnaround times without compromising service quality. An action plan stretching to the end of the current year was also deliberated upon, aligning with the overarching executive plan for the zero-bureaucracy programme in the nation.

The workshop concluded with plans for a comprehensive evaluation scheduled for year-end. This evaluation will assess the impact of implemented improvements on customer satisfaction levels, reflecting the programme's success in achieving its objectives.

This initiative not only highlights the UAE government's dedication to improving governmental operations but also sets a benchmark for excellence in public service delivery. By focusing on simplification and efficiency, the ZGB programme is poised to significantly enhance the way government services are rendered to customers, thereby contributing positively to overall happiness levels.

With inputs from WAM