stc Group And Nexthink Team Up To Accelerate Digital Transformation And Innovation

stc Group has entered into a strategic partnership with Nexthink to enhance stc Group's service delivery and maintain its status as a top-tier digital leader.

This partnership with Nexthink will provide stc Group with real-time insights into their entire IT environment. This capability allows the company to proactively identify and resolve IT issues, optimise performance, improve employee retention, and enhance the overall digital workplace experience for employees.

Since implementing Nexthink's solutions, stc Group has seen significant improvements. Their DEX scores have increased by over 50%, leading to fewer ticket escalations and a 20% faster issue resolution rate. These improvements have resulted in happier and more productive employees.

stc Group is a global digital enabler with 13 subsidiaries across the Middle East, North Africa, and Europe. Over the years, the Group has diversified its offerings to include innovative digital products and solutions such as digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment.

With Nexthink's DEX solution at its core, stc Group is set to accelerate its digital transformation initiatives. This partnership is expected to unlock new opportunities for innovation and growth within the company.

Hady Medhat, Regional Director and KSA Country Manager at Nexthink, stated, "We are excited to announce that we are one of stc Group's primary technology partners as they embark on a transformative journey towards a digital-driven future. Our DEX solution has a unique position to empower stc Group in achieving its growth objectives by offering complete end-to-end employee-centric visibility, AI-driven diagnostics and automation capabilities. Together, we aim to set new benchmarks in the telecom industry and deliver exceptional value to stc Group's customers and employees."

The collaboration between stc Group and Nexthink underscores their commitment to enhancing the digital workplace experience for employees. By leveraging advanced technologies like AI-driven diagnostics and automation capabilities, they aim to set new standards in the telecom industry.

The strategic partnership between these two companies highlights their shared vision of driving digital transformation. It also emphasises their dedication to delivering exceptional value to both customers and employees through improved service delivery and innovative solutions.