SEWA Recognised With Innovation Award For AI Solutions At WE3 Summit 2025

The Sharjah Electricity, Water and Gas Authority (SEWA) has been honoured with the Connected Experience AI Innovation Award at the WE3 Digital Energy & Water Awards 2025 in Las Vegas. This accolade, organised by Smart Energy Water, highlights SEWA's dedication to enhancing customer service through the integration of advanced technology and innovative solutions in delivering electricity, water, and gas services. Their efforts are focused on meeting top global standards for these essential utilities.

SEWA's commitment to digital transformation is evident in their development of a user-friendly smart app and online platform. These tools offer millions of customers seamless access to services anytime and anywhere. The digital advancements have also improved operational efficiency, with over 1.4 million precise digital meter readings completed, boosting productivity and streamlining operations.

To further enhance its services, SEWA introduced a virtual assistant named "Nafaa." This assistant employs cutting-edge technology to provide users with round-the-clock support. It offers quick and personalised assistance for billing, payments, technical issues, and usage information. This innovation has significantly improved customer service by providing faster and more accurate responses.

Majid Hareem Al Shamsi, Director of Corporate Support Services at SEWA, accepted the award during the ceremony attended by international leaders and experts in energy, water, and digital innovation. He remarked on the significance of this achievement for SEWA's digital journey: "This award is a big moment for SEWA as we continue our journey toward becoming more digital. It shows our dedication to providing new and improved services that enhance the experience for our customers."

Al Shamsi emphasised that this success aligns with Sharjah government's vision for a modern service system. He credited the hard work and collaboration between SEWA teams and global partners for setting an exemplary standard in smart services. The Authority's initiatives have made it easier for everyone to access necessary services efficiently.

SEWA's efforts demonstrate their commitment to improving customer experiences through technological advancements. By integrating modern solutions into their operations, they aim to deliver high-quality utility services that meet international benchmarks. The award recognises their progress in creating a more efficient and customer-centric service model.

The Authority continues to focus on enhancing its offerings through innovative technologies. Their initiatives not only improve service delivery but also contribute to setting new standards in the utility sector. As SEWA advances its digital transformation journey, it remains dedicated to providing exceptional service quality while embracing modernisation.

SEWA's achievements reflect their ongoing pursuit of excellence in utility management. By leveraging technology effectively, they are transforming how essential services are delivered across Sharjah. Their commitment ensures that residents receive reliable access to electricity, water, and gas while enjoying enhanced convenience through digital platforms.

In conclusion, SEWA's recognition at the WE3 Digital Energy & Water Awards underscores their leadership in adopting innovative solutions for utility management. Their focus on integrating advanced technologies into everyday operations exemplifies their dedication to improving customer experiences while meeting global standards for service excellence.

With inputs from WAM