Ooredoo Kuwait Partners With Infobip To Transform Customer Interactions With Agentic AI

Ooredoo Kuwait has joined forces with the cloud communications powerhouse, Infobip, to introduce the advanced Conversational Experience Orchestration Platform (CXOP) featuring Agentic AI into the Kuwaiti market.

This partnership is set to revolutionize how businesses engage with their customers, providing a new era of customer service that leverages the latest in AI, automation, and omnichannel communications.

It signifies Ooredoo Kuwait's ambition to spearhead digital transformation by offering cutting-edge technological solutions.

This collaboration was announced during a special event aimed at reshaping the customer experience landscape through the use of Conversational AI.

The occasion allowed Kuwaiti enterprises to explore how they could employ AI and omnichannel strategies to create more efficient, personalized, and interconnected customer service channels.

These channels include popular platforms like WhatsApp and Apple Business Chat, underscoring the move toward more dynamic and responsive customer engagement methods.

Sulaiman Al Humoud, Director B2B Marketing at Ooredoo Kuwait, stated, "We're proud to collaborate with Infobip to bring CXOP and Agentic AI to enterprises in Kuwait. This partnership reflects our commitment to becoming a full-fledged technology provider, helping our customers evolve and succeed in the age of conversational AI."

The initiative to bring Infobip's CXOP powered by Agentic AI to Kuwait follows the successful introduction of Infobip's AI Hub in Qatar, marking a significant step in the Ooredoo Group's broader strategy.

Ooredoo Kuwait aims to capitalize on its established customer base and robust enterprise sales network to provide a comprehensive range of SaaS and CPaaS solutions, including chat, email, messaging, and automation services.

This move is designed to empower companies to transcend traditional telecommunications services, adopting smart communication technologies that bolster customer satisfaction, operational efficiency, and long-term engagement strategies.

With Infobip's CXOP at its core, the partnership promises to enable businesses to conduct intelligent, automated conversations across various digital platforms, ensuring a smooth transition to live agents when necessary.

This approach aims to facilitate quicker, more impactful customer interactions, all while allowing businesses to retain full control over the personalization and management of these exchanges.

Zeid Shubailat, Director at Infobip MENA, highlighted the transformative potential of this collaboration, stating, "Together with Ooredoo Kuwait, we're enabling businesses to access powerful digital communication tools that were previously out of reach. By combining Ooredoo's local strength with our global CPaaS and AI capabilities, we're delivering real, scalable digital transformation for enterprises in the region."

This partnership not only marks a pivotal moment in Ooredoo Kuwait's journey towards digital innovation but also aligns with its vision to redefine customer experiences through the adoption of advanced, AI-driven communication solutions.

The strategic alliance between Ooredoo Kuwait and Infobip signifies a major leap forward in the digital transformation journey, setting a new standard for customer engagement in Kuwait and beyond.

Through this partnership, businesses are poised to harness the power of Conversational AI, enhancing their communication strategies and paving the way for a more connected and efficient future.