MOHAP's Strategic Move To Accelerate The UAE's Zero Government Bureaucracy Programme

The Ministry of Health and Prevention (MOHAP) recently held a panel discussion with people of determination to gather their insights. This initiative is part of the UAE's Zero Government Bureaucracy Programme, which aims to streamline government procedures and foster an innovative service environment.

Dr Mohammed Salim Al Olama, Undersecretary of MOHAP, highlighted the ministry's commitment to supporting the Zero Government Bureaucracy Programme. He emphasised that the ministry collaborates with relevant authorities to provide fast and effective services, enhancing the country's competitiveness and developing a state-of-the-art health system.

Al Olama stated, "The panel discussion with people of determination is part of our strategy aimed at enhancing interaction and direct communication with various segments of society, benefiting from their opinions and ideas to develop services and satisfy customers. And by organising customer councils, we seek to promote a culture of participatory design, ensuring the provision of customized services based on customers' preferences and needs."

Abdullah Ahli, Acting Assistant Undersecretary for Support Services Sector, clarified that the dialogue session is one of many initiatives launched by MOHAP. By engaging people of determination, the Ministry aims to design faster and simpler services while obtaining direct feedback on user experiences.

Ahli noted that the meeting’s objectives were achieved. The Zero Bureaucracy Programme team at MOHAP will collect, document, and categorise all ideas discussed during the session. This will enable them to analyse these inputs and leverage innovative ideas aligning with the programme’s goals.

Workshop Collaboration

As part of its ongoing efforts to implement the Zero Government Bureaucracy Programme, MOHAP recently held a workshop in collaboration with the programme's team from the Prime Minister's Office. This workshop aimed to outline objectives and procedures while explaining evaluation criteria, system operations, and work plans.

The event was attended by Abdullah Ahli and Mohamed bin Taliah, Chief of Government Services for the UAE Government. Representatives from Emirates Health Services also participated as strategic partners.

Customer Involvement

The Ministry launched a questionnaire for employees and customers from both public and private sectors. This initiative aims to enhance involvement in developing processes by evaluating improvements made in streamlining procedures and eliminating unnecessary requirements.

Al Olama stated that speeding up procedures is a top priority at MOHAP. "We are tirelessly working to re-engineer services and employ the latest digital technologies to analyse customer needs and provide proactive solutions that meet and exceed their expectations," he said.

The programme seeks to simplify service procedures, enhance customer satisfaction, and improve community quality of life. It also aims to create an efficient governmental framework that speeds up transactions while making them more accessible.

Ahli commended the positive interaction during the session. He emphasised that constructive ideas discussed are vital for MoHAP’s efforts in realising the Zero Government Bureaucracy Programme while meeting specific needs of people of determination.

The Ministry's efforts align with 'We the UAE 2031' vision. They aim to enhance efficiency, quality, flexibility in government services, rendering an outstanding user experience in health sector.

With inputs from WAM