UAE Ministry Of Finance Rolls Out Digital Consultation To Enhance Zero Bureaucracy Programme

The Ministry of Finance (MoF) has introduced the "Digital Consultation" initiative to support the Zero Government Bureaucracy Programme. This programme, created by the UAE government, aims to enhance living standards and create a business-friendly environment that attracts talent.

Younis Haji Al Khoori, Under-Secretary of the Ministry of Finance, stated, "The new Digital Consultation initiative will support the Ministry's efforts to understand the needs of customers and gather their feedback on their transaction experiences." He added that this initiative aligns with the UAE's vision of becoming a global leader in digital government services.

The initiative encourages customers to share their opinions and ideas through the UAE Government portal. This approach aims to improve the efficiency, quality, and flexibility of the ministry's services while simplifying procedures. By involving customers in decision-making, the ministry hopes to adopt innovative ideas that streamline government processes.

To further this goal, the Ministry has launched the "Zero Bureaucracy" questionnaire. This survey invites feedback from all customer groups to help design and develop its services. The questionnaire focuses on three main areas: evaluating current procedures, identifying complex services needing improvement, and gathering proposals to eliminate bureaucracy.

Al Khoori highlighted that all proposals received through this initiative would be carefully studied and evaluated. The best ideas will be selected to develop a comprehensive action plan aimed at eliminating bureaucracy. He noted that this initiative supports national indicators and contributes significantly to the 'We UAE 2031' vision and 'UAE Centennial 2071' goals.

This initiative complements another effort by the Ministry—the customer councils initiative launched last April. These councils aim to gain a deeper understanding of customers' experiences with the Ministry's services. Al Khoori emphasised that customer involvement in these initiatives is crucial for generating positive outcomes that benefit the entire community.

Focus Areas of Zero Bureaucracy Questionnaire

The "Zero Bureaucracy" questionnaire covers three main areas: evaluating customers' experiences with current procedures, identifying complex services needing improvement, and gathering ideas for enhancing efforts to eliminate bureaucracy. This comprehensive approach ensures that customer feedback directly influences service development.

Through these initiatives, MoF aims to build genuine partnerships with its customers. By implementing objectives from the Zero Government Bureaucracy Programme, these efforts translate national indicators into actionable plans. This approach supports both immediate goals and long-term visions for a sustainable future marked by flexible and efficient services.

The Ministry believes that involving customers in these initiatives will lead to positive outcomes for everyone involved. By fostering an environment conducive to business and attracting talent, these efforts aim to create a sustainable future with improved living standards for all residents.

With inputs from WAM