Hamdan Bin Mohammed Recognises Dubai Police With Hamdan Flag For Innovative Government Services
H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, highlighted Dubai's ongoing leadership in government services. He presented the Hamdan Flag to Dubai Police and reviewed the initial phase of the Services 360 Policy. Under H.H. Sheikh Mohammed bin Rashid Al Maktoum's guidance, Dubai has become a global model for innovative government services.
H.H. Sheikh Hamdan commended government teams for enhancing customer trust through the Services 360 Policy's first phase. This initiative is transforming services by offering integrated solutions that meet residents' evolving needs and enable cohesive government operations. "We are driving an unprecedented transformation in Dubai’s government services, powered by innovation and collaboration," he stated.
The Whole-of-Government approach has been crucial in maintaining Dubai's leadership in service delivery. Strong public-private partnerships have exceeded targets, saving over AED1 billion and reducing service access times by 98%. Customer trust reached 91% due to active involvement in service improvements, according to H.H. Sheikh Hamdan.
Addressing government employees, H.H. Sheikh Hamdan expressed confidence in achieving greater milestones in the next phase. He pledged to monitor progress as further enhancements are rolled out: "By accelerating processes and exceeding expectations, you have not only raised the bar but also elevated the aspirations of our entire community."
The ceremony honoured Dubai Municipality’s "Build in Dubai" initiative for its exemplary service integration role. Other key contributors included the Dubai Electricity and Water Authority, Roads and Transport Authority, and more. Significant contributions from e& and du were also acknowledged.
The event was attended by H.H. Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum and H.H. Sheikh Ahmed bin Saeed Al Maktoum. Seven initiatives reached the final stage after evaluating submissions from 26 entities, including "Lost and Found" by Dubai Police and "Judgment Execution System" by Dubai Courts.
Achievements and Future Goals
Phase One's completion marks a milestone towards enhancing government services in Dubai. With Phase Two approaching, further initiatives aim to exceed expectations and solidify Dubai’s position as a leader in smart services.
In the policy's first year, 418 services were enhanced, reducing waiting times by 98% and saving AED647 million for customers. Customer trust reached 91%, with requirements reduced by 59% and visits decreased by 74%.
Hamdan Flag's Impact
The Hamdan Flag inspires innovation across government entities, encouraging creativity and leadership. H.H. Sheikh Hamdan emphasised public participation's crucial role in shaping Dubai’s future: "The largest and fastest transformation in Dubai’s government services represents a new challenge."
Abdulla Al Basti noted that all entities have united under one mission: serving people. "Dubai’s government services have now become a global benchmark for integrated services that anticipate customer needs," he added.
Commitment to Excellence
Eman Al Suwaidi highlighted how the Hamdan Flag encourages pioneering service design through creative initiatives that positively impact communities: "We thank all the government entities that participated... Their efforts have supported proactive, automated, digital services."
The completion of Phase One reflects H.H. Sheikh Hamdan's vision to update all government services in Dubai. This milestone motivates continued innovation among entities while reinforcing leadership within this sector.
With inputs from WAM
Sign in with Google