FTA And Microsoft Host Workshop On Accelerating Innovation With AI For Enhanced Digital Services

The Federal Tax Authority (FTA) collaborated with Microsoft for a workshop titled "Accelerating Innovation with AI" during UAE Innovation Month 2025. This event, held in February, aimed to explore the integration of artificial intelligence in enhancing digital services. Abdulla Al Bastaki, Executive Director of the Information Technology Sector, attended alongside FTA employees and AI specialists from Microsoft.

The workshop aligned with the FTA’s strategic goals to forge partnerships with leading tech companies. These collaborations support the UAE Strategy for Artificial Intelligence and the FTA Digital Strategy by incorporating AI technologies. The aim is to provide seamless digital services and introduce innovative models that reflect government excellence.

AI's role in improving communication between data systems was a key focus. The workshop highlighted how AI enhances operational processes, ensuring tax services meet global standards. By integrating AI, the FTA aims to enhance efficiency, cost-effectiveness, and real-time processing to meet customer expectations.

Generative AI applications were showcased as part of the latest technologies aimed at boosting productivity and institutional performance. These tools are designed to improve operational efficiency and customer experience by leveraging advanced technological solutions.

The session included demonstrations on cloud solutions that support modern services and technical capabilities. These advancements help strengthen existing systems while providing a resilient infrastructure ready for future demands. Such developments ensure the sustainability of FTA services at high efficiency levels.

The use of AI technologies is intended to create more proactive digital services within an innovation-driven environment. This approach supports the FTA’s commitment to maintaining quality and efficiency in its operations through cutting-edge technology.

The workshop underscored the importance of adopting innovative technologies to enhance operational efficiency. By doing so, it aims to improve customer experience and strengthen institutional performance through effective use of AI tools.

Overall, these initiatives reflect the FTA’s dedication to adapting to industry changes while ensuring service sustainability. The collaboration with Microsoft exemplifies its efforts to integrate advanced technologies into its operations for better service delivery.

With inputs from WAM