Federal Tax Authority Highlights AI Initiatives And Digital Transformation At GITEX Global 2025

The Federal Tax Authority (FTA) is participating in GITEX Global 2025, held from 13-17 October at the Dubai World Trade Centre. This event features over 6,800 international companies from 180 countries. The focus this year is on technology sectors, including biotechnology, artificial intelligence, and data centres.

Khalid Ali Al Bustani, Director-General of the FTA, stated: "Our participation at GITEX Global, the world’s largest technology event, represents an important opportunity to explore the latest international technological advancements in the tax sector and to leverage them, as part of the Authority’s commitment to continuous enhancement of digital infrastructure and services. This supports our plans to further expand the use of artificial intelligence technologies to ensure the ongoing improvement of operational efficiency, accelerate tax procedures, and maintain the highest levels of data and information security."

The FTA is highlighting five key AI-driven tax initiatives during GITEX. The first initiative involves using AI and machine learning for data analysis to support tax compliance. Another initiative introduces "FTAgpt," an internal chat search engine that uses generative AI technology to answer tax-related questions for FTA employees.

Additionally, AI is being used to automate clarification requests through Robotic Process Automation (RPA). The virtual assistant TARA has also been updated to provide direct answers regarding tax procedures and legislation using AI technologies. Lastly, a Proof of Concept for comprehensive AI Strategy initiatives will be showcased.

The FTA's participation underscores its dedication to adopting cutting-edge technological systems in taxation. It aims to strengthen collaboration with strategic partners across public and private sectors. At its stand, the FTA will display new projects in artificial intelligence alongside updates on existing initiatives.

During GITEX Global 2025, the FTA will present its future-ready vision and upcoming plans in digital transformation and artificial intelligence. These align with the UAE Government Strategy aimed at transitioning all services into smart digital solutions. Innovative models will be shown to demonstrate government leadership in meeting customer expectations efficiently.

Zero Bureaucracy Digital Programme

The FTA will also highlight efforts under the second phase of the Zero Bureaucracy Digital Programme during GITEX Global 2025. This phase focuses on introducing facilitations, eliminating unnecessary procedures, and reducing service completion times. These efforts are part of a national programme aimed at achieving global leadership in government operations.

A series of workshops and presentations will be organised by the FTA during GITEX Global 2025. These sessions aim to showcase tax initiatives and digital systems while highlighting their benefits in providing services that meet customer expectations. Attendees' feedback will be considered for ongoing development plans.

The Authority's participation reflects its commitment to staying abreast of technological advancements in taxation while enhancing cooperation with strategic partners. By showcasing new projects and updates at GITEX Global 2025, the FTA aims to continuously improve the tax ecosystem through innovative solutions.

With inputs from WAM