DHL Launches Xcelerate: A Premium Air Cargo Service For Fast Airport-to-Airport Deliveries

DHL Aviation is introducing a new addition to its air cargo services, named Xcelerate. This service is designed to prioritize shipments, offering the quickest airport-to-airport delivery times currently available.

With this launch, DHL Aviation aims to cater to the growing demand for speedier logistics solutions, ensuring that customers' time-sensitive shipments receive the highest level of service and attention.

Xcelerate stands out by providing guaranteed space on flights and significantly reducing transit times, thereby meeting the critical needs of freight forwarders and major shippers worldwide.

This premium service is set to revolutionize how cargo is shipped, emphasizing reliability and efficiency. Customers will enjoy the convenience of instant booking confirmations, accommodating even the most last-minute requests.

Furthermore, the service guarantees high loading priority, enabling cargo to be accepted close to the departure time. This feature is particularly beneficial for urgent shipments, ensuring they can be dispatched swiftly, provided there is available capacity.

"Ingrid Raj, Global Head of Aviation Commercial, DHL Express stated, "We are excited to now offer our cargo customers a premium option similar to the experience offered to passengers by certain airlines. This 'must-fly' offering has been developed based on customer feedback and the collaboration of various departments." Paul Ennis, VP of Global Operations at DHL Aviation, added, "With the introduction of Xcelerate, we are further living up to our customer promise of 'Excellence, Simply Delivered' by providing the highest levels of flexibility and attention for their cargo with a standardized, easy-to-access service."

To further enhance the customer experience, Xcelerate incorporates a system that prioritizes the release of shipments at the destination, ensuring quick recovery times for arriving cargo.

A specialized customer service team is dedicated to managing these shipments from start to finish. They will provide regular updates via proactive email notifications, ensuring a smooth and informed shipping process for customers.

Not only does Xcelerate improve DHL Aviation's service offerings, but it also aligns with the company's environmental commitments. Each shipment under this service will include a mandatory Sustainable Aviation Fuel (SAF) surcharge.

This initiative is part of DHL's broader strategy to incorporate over 30% SAF in its operations by 2030, with the ultimate goal of achieving net-zero emissions by 2050.