DEWA Empowers Innovation: 6,235 Ideas Submitted by Employees in 2023

Dubai Electricity and Water Authority (DEWA) has made significant strides in fostering innovation among its workforce, receiving a remarkable 6,235 innovative ideas in 2023 through its Afkari internal platform. This initiative underscores DEWA's commitment to enhancing its services and maintaining its status as a global leader in the utilities sector. Notably, an impressive 85 percent of these approved ideas have already been implemented, contributing to DEWA's operational excellence and service development.

DEWA's achievements in innovation have led to outstanding global competitiveness indicators, such as the world's lowest electricity Customer Minutes Lost (CML) at just 1.06 minutes per customer annually. Additionally, DEWA boasts 100 percent availability of electricity and water network services and 99.99 percent availability of its key digital services. These accomplishments highlight DEWA's dedication to reliability and efficiency in its operations.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, emphasized the organization's commitment to innovation, guided by the vision of Dubai's leadership. "We are keen to provide a work environment that fosters creativity and helps employees to innovate and develop new ideas that accelerate the path of development," Al Tayer stated. He further highlighted the importance of the Afkari platform in enabling employees to contribute actively to DEWA's continuous improvement and competitive edge both locally and globally.

Afkari stands out as the first creative platform of its kind within the Dubai Government that implements an idea management system. It allows employees to vote and comment on their peers' suggestions in a manner akin to social media platforms. This approach not only encourages a culture of innovation but also ensures that DEWA benefits from a wide range of employee suggestions, providing a central repository for managing innovation and fostering continuous improvement.

The enthusiastic participation of DEWA's employees in submitting their innovative ideas through Afkari reflects their commitment to contributing to the organization's success. Their suggestions play a crucial role in developing services for all stakeholders, including customers and employees, paving the way for further achievements and enhancing DEWA's competitiveness on both local and global stages.

In summary, DEWA's proactive approach towards innovation through the Afkari platform has significantly contributed to its operational excellence and global competitiveness. By encouraging employee participation and implementing their creative ideas, DEWA continues to enhance its services, ensuring reliability and efficiency for its customers while maintaining its position as a leader in the utilities sector.

With inputs from WAM