Jordanian Bank And Thales Unite To Launch Cloud-Based Payment Services In Middle East

Capital Bank Group, provider of personal and corporate banking services in Jordan, has made a significant advancement in its digital transformation journey. The bank has launched the first-ever Middle Eastern deployment of Cloud Instant Issuance, in collaboration with Thales, a global leader in advanced technologies. This initiative aims to enhance the payment card issuance process for its customers, promoting the use of secure and efficient cloud-based solutions.

Thales' Cloud Instant Issuance solution was selected for its ability to meet all of Capital Bank Group's requirements. The solution ensures rapid deployment alongside current branch equipment, offers a highly available infrastructure, and allows for easy integration and scalability for other group affiliates. Thales has already implemented Cloud Instant Issuance across all Capital Bank branches in Jordan, enabling customers to receive their payment cards instantly and use them both in-store and online without delay.

In addition to in-branch issuance, the solution supports Capital Bank Group's development of a network of secure and flexible self-service kiosks. These kiosks are linked to the Thales instant issuance solution, further improving convenience and accessibility for customers.

Izzidin AbuSalameh, Group Chief Operations Officer at Capital Bank Group, remarked on the collaboration, "Cloud Instant Issuance from Thales is a win-win for Capital Bank Group and our customers. This solution allows us to deploy, integrate, and scale rapidly and efficiently, providing our customers with rapid card fulfillment and the opportunity to start using their new card the moment they leave the branch."

Nassir Ghrous, Senior Vice President, Banking and Payment Services for Asia, Middle East and Africa at Thales, also commented on the initiative. He highlighted the significance of Capital Bank Group's move as a milestone for the Middle Eastern banking sector, stating, "Our solution aligns perfectly with Capital Bank Group's strategy of developing a differentiated and customer-focused offer in Jordan. We look forward to further enhancing their instant issuance service and delivering the benefits generated by a cloud-based approach."

This strategic partnership between Capital Bank Group and Thales marks a vital step towards modernizing the banking experience in the Middle East. It demonstrates Capital Bank Group's commitment to innovation, simplification, and offering comprehensive financial solutions, ensuring that customers have access to the latest and most secure payment card services.