Abu Dhabi Reports 2,297 Complaints Received Since Beginning Of 2025 Regarding Consumer Services

The Abu Dhabi Registration and Licensing Authority (ADRA), part of the Abu Dhabi Department of Economic Development, has handled 2,297 complaints about services and products from commercial entities since early 2025. Mohammed Munif Al Mansouri, Acting Director-General of ADRA, shared with the Emirates News Agency (WAM) that they thoroughly review each complaint and maintain communication with all involved parties until a resolution is reached.

Al Mansouri emphasised the importance of accessible channels for lodging and resolving complaints. This approach ensures that both consumer rights and those of economic establishments in Abu Dhabi are protected. By analysing these complaints, ADRA identifies common issues to better understand consumer needs and prevalent problems between consumers and businesses.

ADRA's efforts include issuing decisions and circulars to support business sector development based on their findings. The authority also employs additional tools like regulatory visits and routine inspections to safeguard consumer and brand rights. Penalties are imposed on businesses that violate consumer protection laws or regulations.

In 2024, ADRA noted significant improvements in consumer rights and trademark protection indicators throughout Abu Dhabi. The resolution rate for consumer complaints about goods and services offered by economic establishments increased to 90 percent. Furthermore, customer satisfaction with inspection and monitoring procedures reached an impressive 96 percent.

The mechanism for handling consumer complaints plays a crucial role in boosting confidence within the business ecosystem. It highlights the effectiveness of efforts to protect consumer rights while showcasing the dynamism of the business sector. This system not only resolves issues but also fosters trust between consumers and businesses.

Al Mansouri confirmed that ADRA's comprehensive approach includes ongoing follow-ups with concerned parties until a satisfactory resolution is achieved for consumers. This method ensures transparency and accountability in addressing grievances related to services or products provided by commercial establishments.

By continuously improving their processes, ADRA aims to enhance the overall experience for both consumers and businesses in Abu Dhabi. Their commitment to resolving complaints efficiently reflects their dedication to maintaining a fair and thriving economic environment in the emirate.

With inputs from WAM