Abu Dhabi Advances AI-Native Government In 2025 Through Strategy, TAMM And AI Adoption

Abu Dhabi is moving fast towards its 2027 vision of becoming the world’s first AI-native government, with 2025 marking a year of execution rather than planning, as digital services, sovereign infrastructure and workforce skills all advanced under the Department of Government Enablement and across partner entities.

The launch of the Abu Dhabi Government Digital Strategy 2025–2027 in January 2025 set a clear transformation agenda, backed by AED13 billion, targeting full digitisation of government processes, large-scale AI deployment and a stronger digital skills base designed to support growth, employment and public trust.

The Digital Strategy aims for 100 percent end-to-end digitisation of government processes, more than 200 AI solutions in use, complete migration to sovereign cloud platforms and a unified ERP system, while projections estimate AED24 billion in GDP contribution and 5,000 additional jobs, aligned with a skills agenda focused on talent, leadership and digital confidence.

This human-centred strategy places accessibility, trust and compassion alongside innovation, with Chief Digital and AI Officers now appointed in every Abu Dhabi Government entity to drive AI adoption, support change management and promote a culture that values continuous digital improvement across departments and service lines.

Leadership development stayed central in 2025 through the Al Jadaara Leadership Development Programme, which recognises high-performing public sector professionals and signals the administration’s commitment to nurturing digitally confident leaders capable of guiding teams through an AI-powered era while maintaining accountability and service quality.

Government employees formed a critical pillar of progress, as 95 percent of public sector staff completed AI training during 2025, creating one of the most AI-literate public workforces globally and improving internal capacity to design, assess and manage AI solutions across day-to-day operations.

Community-focused initiatives mirrored internal reforms, with AI Majalis rolled out across Abu Dhabi to act as inclusive learning hubs where citizens and residents could gain baseline AI skills, ask questions and better understand how AI tools relate to government services and daily life.

Ahmed Tamim Hisham Al Kuttab, Chairman of the Department of Government Enablement – Abu Dhabi, said, "In Abu Dhabi, we are building the government of the future, where AI is intrinsic to its foundation. And in 2025, we proved how this isn’t a distant vision, it’s our daily reality and already changing the lives of millions.

"I am deeply proud of what we have achieved at DGE and in collaboration with other Abu Dhabi Government entities and ecosystem partners. Everything we build comes back to one question: how do we make people’s lives easier? Momentum is building, and Abu Dhabi is leading as we strengthen our position as the global benchmark for an AI-native government."

TAMM, Abu Dhabi’s AI-powered super app, became a prominent symbol of the emirate’s digital government in 2025, receiving three awards: Best e-Government Project at the UN-backed WSIS Prizes 2025, Best Comprehensive Government Application in the GCC at the Gulf Digital Government Awards, and Excellence in AI-Powered Services at the UAE AI Awards.

The TAMM platform now supports 3.8 million users with access to more than 1,150 services in over 90 languages, resolving 95 percent of requests through AI, while conversational AI has already completed more than 1.9 million service cases across a range of public service domains.

The introduction of TAMM AutoGov, described as the world’s first AI public servant, shifted services from reactive to anticipatory, automatically managing repeat needs such as licence renewals and medical appointments, so users receive completed actions without filing traditional requests or engaging service centres.

Dr. Mohamed Al Askar, Director-General of TAMM, said, "By eliminating over 36 million customers visits annually and resolving 90 percent of requests within one day, we are creating a government that doesn’t just protect people's time, it gives it back. With a 92.5 percent user satisfaction rate, TAMM demonstrates that exceptional public service is our daily reality in Abu Dhabi.

"It has been another remarkable year for TAMM, and we are only getting started. In 2026, we will push even further as we scale the next frontier of proactive, AI-native experiences for every community we serve."

AI-native government infrastructure and partnerships in Abu Dhabi government

Abu Dhabi’s progress on AI-native government relied on strong partnerships and resilient infrastructure, highlighted at GITEX Global 2025 where the Abu Dhabi Government Pavilion attracted 55,000 visitors and presented 55 AI-powered initiatives and collaborations covering services, cyber security, data platforms and sector-specific use cases.

Cooperation with Microsoft and G42 expanded sovereign cloud capacity to support large-scale AI workloads, while a Unified Government Data Centre launched with e& provided secure, AI-ready infrastructure for critical government data hosting, improving reliability and centralising resources for analytics and future automation.

The Abu Dhabi Effortless Customer Experience Strategy expanded further, using more than 600,000 data points from real customer feedback to refine journeys, which led to 400,000 fewer service centre visits and reduced complexity, with 23 percent fewer steps and 64 percent fewer customer requests required to complete services.

Wesam Lootah, Director-General at DGE, said, "When over 40 government entities work together with one shared vision to use AI as a means to improve the lives of every single person, transformation accelerates meaningfully. This year, we built the foundation for what an AI-native government looks like: secure digital identity, sovereign cloud, proactive services, and human-centred design at scale."

AI-native government outlook for Abu Dhabi government

Demographic trends supported the transformation, as Abu Dhabi’s population grew 7.5 percent to exceed 4.1 million residents, reinforcing the need for scalable, proactive digital services that can support more talent, families and innovators arriving in the emirate from different parts of the world.

Looking ahead to 2026, DGE plans to extend proactive, AI-powered service journeys, broaden enterprise AI use cases across all sectors and further strengthen sovereign digital infrastructure, with the objective of moving beyond early achievements towards global standards for intelligent, anticipatory government operations.

The developments achieved in 2025 show Abu Dhabi shifting from concept to delivery on its AI-native government vision, as strategy, skills, infrastructure, partnerships and platforms such as TAMM combine to create more anticipatory services while maintaining security, reliability and public trust across the emirate’s growing community.

With inputs from WAM