Emirates Transforms Cabin Crew Experience With New AED3 Million Wellness And Support Hub In Dubai

The Emirates Group has made a significant investment in the wellbeing and professional development of its cabin crew with the opening of a new Crew Zone at its headquarters in Dubai. This space, which cost AED3 million to create, is designed to be a hub of activity and support for the airline's staff.

Operating round the clock, these services range from educational and personal development workshops to a beauty and wellbeing hub, providing a fulfilling support system for the crew.

The spacious area can accommodate up to 200 crew at a time, with 7 different zones and services and is located on the Ground Floor of the Emirates Group Headquarters in Dubai.

1. Emirates Crew Engagement Zone: This open plan, multifunctional area is dedicated to connecting crew with Emirates' newest initiatives, product launches, in-person trainings, and workshops. Interactive screens and real-time calendars showcase scheduled events, which crew can book to attend using their phone.

Empowering cabin crew to take charge of their own learning journey, there are many activities to choose from, from new menu launches and new service standards to health and fitness workshops. This zone is also a meeting point for tours and visits to other Emirates facilities like Emirates Flight Catering, Bustanica, as well as workshops on topics like Safety, Security and Medical Training.

2. Emirates One Device Hub: This space offers a seamless technological experience for cabin crew, staffed on a 24/7 basis to assist with questions about Emirates' One Device programme. Dedicated to simplifying work processes through innovation, the One Device programme leverages Apple products, and Emirates Cabin Crew receive an iPhone or iPad Air configured with custom Emirates apps to improve and streamline passenger service onboard, as well as enhancing the overall crew experience.

3. Emirates Crew Lounge: The Crew Lounge is a space created with relaxation in mind, featuring comfortable lounge seats and tables. Here, the crew can take a moment to recharge, enjoy a coffee, finish their flight reports upon landing, or catch up with colleagues.

4. Emirates Facilities Distribution Service: Facilities Distribution Service is a one-stop destination for dropping off and collecting documents that crew require like visas and regulatory documents, as well as picking up new devices. The sleek counters are designed for efficiency and ease of access, ensuring that every interaction is smooth, well-organized, and crew focused.

5. Emirates Crew Computer Zone: The Crew Computer Zone features a zone of new monitors, high-speed internet and comfortable and individual workstations, tailored to support crew's digital needs, from finishing tasks, to booking personal flights and printing documents.

6. Emirates Crew Connect Services: At the Crew Connect Services area, Emirates provides customer-centric service and operational support to cabin crew. The team operates on a 24/7 basis, so that the crew community can pose their queries and requests in person, or by phone or email.

7. Emirates Beauty Hub: The Emirates Beauty Hub was launched in 2023 and now also sits within the new Crew Zone. It is open 5 days a week and offers an immersive experience with an in-house team of consultants and products for sale, cabin crew can book personalised appointments to learn about make-up application, nutrition, fitness, skincare, haircare tips, or attend the complimentary group events and masterclass' series.

Whether it's grabbing a coffee, snacking while completing inflight reports, seeking professional advice, or simply relaxing and recharging with colleagues, the area offers something for everyone. The inclusion of a Beauty Hub for consultations and the availability of documents and devices further enhances the convenience and support provided to the crew members in this dedicated space.