TaxConnex Achieves World-Class NPS Score, Highlighting Superior Sales Tax Outsourcing Service

TaxConnex, a leading technology-enabled sales tax outsourcing service provider, has recently announced an impressive achievement in customer satisfaction. The company has recorded a Net Promoter Score (NPS) of 87, a metric that is considered world-class and significantly surpasses the finance/accounting industry standard of 41 for the year 2023. This marks the fourth consecutive year TaxConnex has achieved such a high rating, underlining their commitment to providing exceptional service.

The NPS is a widely recognized tool used to gauge the loyalty of a firm's customer relationships and is calculated based on responses to how likely customers are to recommend the company's services to others. Achieving an NPS of +50 is deemed excellent across most industries, while a score above 70 is categorized as world-class. TaxConnex's score of 87 not only demonstrates their superior service but also sets them apart from competitors in the finance and accounting sector.

Robert Dumas, Founder and Managing Partner at TaxConnex, attributes this success to the unparalleled level of service the company provides. "Our key differentiator will always be our level of service," Dumas stated. He emphasized that the goal of TaxConnex is to take the burden of sales tax compliance completely off their clients' plates, allowing them to focus on their core business operations. The consistent world-class NPS scores are a testament to the team's dedication to delivering on this promise as the company continues to grow.

The recent client survey conducted by TaxConnex revealed several key insights into their service quality. An overwhelming 99% of respondents reported that the frequency and quality of communication with their practitioner far exceeded their expectations. Clients highlighted quality of service and having a trusted advisor as the most important attributes of an outsourced service provider. Furthermore, over 97% of clients expressed their likelihood to continue working with TaxConnex, and 96% indicated extreme satisfaction with the company's ability to manage their sales and use tax compliance obligations.

TaxConnex offers a comprehensive range of services aimed at businesses and corporations with multi-state sales tax responsibilities who lack the necessary knowledge and capability to manage these obligations independently. Their white-glove consulting and compliance services include nexus evaluation, taxability determination, audit assistance, exemption certificate management, registrations, return preparation, filing, and more. These services are delivered by dedicated practitioners who are committed to ensuring clients' success.

For businesses looking for an outsourced sales tax department that provides world-class customer service and expertise, TaxConnex stands out as a premier choice. Their consistent achievement of high NPS scores reflects their commitment to excellence and positions them as a trusted partner in sales tax compliance.

Learn more about how TaxConnex can support your business's sales tax compliance needs by visiting their website at www.taxconnex.com or by calling 877.893.5304.