ICXeed Secures AWS Select Tier Partnership To Boost Customer Experience Innovation

iCXeed, a leader in business process innovation, has announced its certification as an Amazon Web Services (AWS) Select Tier Partner. This certification, granted on 30 April 2024, enhances iCXeed's commitment to customer experience (CX) innovation. The company combines cognitive talent from the Philippines with a fully AI-enabled omnichannel cloud contact centre, Amazon Connect.

With access to over 200 AWS services, iCXeed’s experts deploy advanced analytics, artificial intelligence, and automation within customer service channels. This approach has resulted in more than 40% service delivery efficiency and cost reduction for their clients. Rain Abueg, Co-Founder and Chief Culture Officer, expressed her enthusiasm about the achievement.

"At iCXeed, our focus on cultivating a positive and inclusive company culture drives our success in delivering innovative technology, process, and talent solutions that drive business success," said Abueg.

iCXeed is transforming traditional outsourcing and cloud contact centre technology delivery with a fully integrated and cost-effective managed service tailored for small to medium enterprises (SMEs). These clients benefit from a partner optimising talent, process, and technology across the customer service ecosystem to achieve ideal experiences for their customers that are simple, efficient, and convenient.

Arthur Nowak, Co-Founder and CEO of iCXeed, stated, "We are thrilled to be named an AWS Select Tier Partner. This recognition is a testament to our team's hard work, dedication, and unwavering commitment to our clients seeking cost-effective contact centre innovation such as AI self-service and AI agent assist."

Innovative Partnerships

AWS complements iCXeed with their customer obsession and pay-as-you-go pricing for its services. This enables innovation trials without the fear of long-term commitments. Clients can unleash the potential of these capabilities and experience the value created for their business as they strive for customer operational excellence.

Ryan Rayner, Co-Founder and Chief Customer Officer, highlighted iCXeed’s commitment to innovation-centred partnerships that deliver a quick return on investment in less than a year. "We provide a fully managed service that aligns operational needs with contact centre technology. In deploying Amazon Connect and other complimentary AWS services, our clients are seeing a 40% reduction in the total cost of their customer service operations."

Future Prospects

With this new accreditation, iCXeed is poised to enhance its digital offerings, expand its services, and continue delivering exceptional solutions to its clients. By staying at the forefront in partnership with the #1 cloud provider globally, iCXeed aims to provide even more value to their customers.

About iCXeed

iCXeed is a business process innovator specialising in contact centre services and CX digital journey orchestration. Leveraging over 65 years of collective founder experience with the global Fortune 1000, iCXeed offers small to medium-sized enterprises cost-effective innovation, expert talent, and a culture of learning that delivers improved outcomes for less.

Unlike traditional business process outsourcing, which relies on increasing headcount, iCXeed’s approach eliminates friction from the onset. The company proactively explores paths for efficiency and works smarter through analytics, AI, and automation. This approach is complemented by expert Philippine talent.

Through this business process innovation, clients experience a 40% increase in efficiency.