Houston-Based TSC Drill Pipe Launches Customer-Centric Support Program TSC HOIST

TSC Drill Pipe, a leader in the oilfield equipment industry, has introduced its premier customer-centric program, TSC HOIST. This initiative, which stands for Hands On Interactive Support and Training, aims to redefine customer service by offering a comprehensive suite of services designed to prioritise customer satisfaction in drill pipe operations and maintenance.

Central to TSC Drill Pipe’s mission is an unwavering commitment to quality and excellence. Each drill pipe and service undergoes rigorous quality-control procedures to exceed industry standards. The company’s advanced manufacturing processes, meticulous material selection, and continuous innovation in drilling solutions are the cornerstones of its reputation. The introduction of TSC HOIST further solidifies this commitment, embodying the company’s relentless pursuit of excellence.

Designed to meet the growing demand for hands-on, personalised service, TSC HOIST ensures that customers receive dedicated attention from a team of experienced professionals. The program emphasises the importance of proper care and handling, allowing drill pipe to operate at its utmost efficiency within customers’ distinct drilling programs.

The TSC HOIST program includes customer-focused rig visits, providing personalised attention to each customer and ensuring their specific needs are met. The program supports customers’ preferred service and repair centres by granting them priority treatment with TSC Drill Pipe's internal qualification assessments, expediting the licensing process to maximise cost efficiency for the company's customers.

Customers also enjoy direct access to field experts for immediate consultation. Additionally, the TSC HOIST program offers tailored on-site or remote training through TSC Drill Pipe and TSC University. This training equips teams with the knowledge, skills, and support necessary for optimal performance. This comprehensive approach ensures that clients receive top-tier support and resources, directly contributing to the success of their operations.

With the launch of TSC HOIST, TSC Drill Pipe is setting new benchmarks in quality and customer service in the oil and gas industry. The TSC HOIST program is more than just a commitment to excellence — it’s a testament to TSC Drill Pipe’s dedication to its customers’ success.

About TSC Drill Pipe

TSC Drill Pipe, a division of Texas Steel Conversion, Inc., leverages more than four decades of steel tubular processing expertise. This ensures that their drill pipe has the highest dependability, consistency, durability, and longest life of any drill pipe on the market.