CX Asia Excellence Awards 2024 Opens: Showcase Your Customer Experience Leadership

The CX Asia Excellence Awards 2024 has officially opened its doors for submissions, marking a significant milestone as it celebrates its 10th anniversary of recognizing outstanding customer experience (CX) practices across Asia. This prestigious event has become a beacon for CX professionals, offering a platform to showcase innovative strategies and gain international acclaim. This year, the awards are introducing four new categories to reflect the evolving landscape of CX: Best Use of Data & Customer Insights, Best Use of Artificial Intelligence, Best Use of Intelligent Chatbots, and Best Use of MarTech.

Last year's awards saw an impressive array of submissions, highlighting the dynamic and innovative approaches organizations are taking towards enhancing customer experience. Among the notable winners were Bumrungrad International Hospital for Best Brand Experience & Best Social Media Experience, and United Overseas Bank for Best Employee Engagement. AIA Indonesia took home the award for Best Use of Mobile, while Shell Aviation Limited was recognized for Best Use of CX Technology. The awards also celebrated the achievements of individuals and teams, with Trust Bank Singapore's recognition as Best CX Personality and Indosat Ooredoo Hutchison's Customer Experience Team winning Gold.

Organizations and individuals from across Asia are invited to submit their entries by 7 June 2024 across 14 diverse categories including Omni-Channel Experience, Employee Experience, Contact Centre, Digital Experience, among others. Participation is free, encouraging a broad spectrum of entries from various sectors. Detailed information on categories, eligibility criteria, and submission guidelines can be found on the official website cxasia-awards.com.

Awards Ceremony: A Gathering of CX Superheroes

The winners will be unveiled at the CX Asia Excellence Awards Ceremony scheduled for 20th November during CX Asia Week 2024. This year's theme, "Superheroes", promises an engaging event where industry leaders can network, share insights, and celebrate achievements in the field of customer experience. It's an unparalleled opportunity to stand alongside peers who are making significant strides in making businesses more customer-centric.

About CX Asia: For over a decade, CX Asia has served as a central hub for customer experience leaders in the region. Through its conferences, awards, and curated content, it connects senior decision-makers in customer experience, service, digital marketing, and more. The platform is dedicated to sharing best practices, exploring new innovations, and celebrating excellence in customer experience across Asia.

For those looking to make their mark in the customer experience domain or to learn from the best in the industry, the CX Asia Excellence Awards 2024 offers a unique platform to showcase talent, innovation, and dedication towards creating exceptional customer experiences. With the introduction of new categories and a free entry process, this year’s awards are more accessible than ever, encouraging a wide range of participants to share their success stories.