Church’s Texas Chicken® Strengthens Supply Chain Capabilities With ArrowStream’s Advanced Solutions

ArrowStream, Inc., a leader in foodservice cloud platform technology for supply chain intelligence, has recently announced the renewal of a long-term contract with one of the world's most prominent quick-service chicken restaurant chains, Church's Texas Chicken®. This renewal signifies the continuation of a fruitful partnership that spans over 15 years, with Church's Texas Chicken® utilizing ArrowStream Central for strategic supply chain decisions. The latest development in this partnership is the addition of ArrowStream’s Foodservice Incident Management (FSIM) solution to their arsenal.

Since its inception in San Antonio, TX, in 1952, Church's Texas Chicken® has been celebrated for its bold, flavorful comfort foods that bring families and friends together. The brand has consistently leveraged ArrowStream Central to offer an integrated solution for its supply chain team, enhancing efficiency and decision-making processes. With the integration of ArrowStream’s FSIM solution, Church's Texas Chicken® aims to preemptively identify product disruptions, ensuring a seamless management of supply capacity and inventory flow across its extensive network of over 800 U.S. restaurants.

Will Cash, Vice President of Global Supply Chain and Quality Assurance at Church’s Texas Chicken®, expressed enthusiasm about advancing their supply chain solutions with ArrowStream. He highlighted the FSIM module's capability to expedite incident resolution and issue credits promptly, thereby maintaining operational efficiency and customer satisfaction. The FSIM solution centralizes contract data, pricing, and trading partner details, offering unparalleled visibility into the supply chain.

ArrowStream’s FSIM facilitates a standardized collection of product and distribution service incidents while automating resolutions for restaurant operators. This innovation not only increases transparency and accountability for quality and service issues but also maximizes credits recovered. Jeff Dorr, President at ArrowStream, shared his pride in the longstanding relationship with Church’s Texas Chicken® and the positive outcomes their solutions have delivered over the years.

The FSIM module is already active in more than 16,000 restaurants, collaborating with over 650 manufacturers and 350 distribution centers. It has proven to significantly enhance response and resolution times for food items and service issues at the store level by 64% on average when compared to traditional methods like phone calls and emails. Church’s Texas Chicken® plans to implement this module across all its 800 U.S. locations.

Church's Texas Chicken® joins a growing list of ArrowStream network operator customers including notable names like Tropical Smoothie, Potbelly, and Whataburger. ArrowStream’s solutions are tailor-made for the foodservice industry, fostering an interconnected platform that promotes transparency, control, and actionable insights among operators, distributors, and manufacturers. For restaurant chain operators seeking to elevate their supply chain operations and enhance partner collaboration, ArrowStream invites them to request a consultation with their supply chain experts.