2-10 Home Buyers Warranty Advances Builder Support, Surpasses Million Service Requests

2-10 Home Buyers Warranty, a prominent figure in new-home warranty administration and post-closing solutions for home builders, has recently shared valuable insights and recommendations on enhancing home builder reputations through effective post-closing support. Highlighted in BUILDER Online, these strategies aim to boost customer satisfaction, operational efficiency, and profitability through the implementation of 2-10 NewHome Care, an advanced post-closing support solution.

Kevin Miller, Senior Vice President of New Home at 2-10, emphasizes the importance of post-closing customer support in delivering an exceptional customer experience. According to Miller, the home building industry often falls short of meeting customer expectations in this area. He points out that managing post-closing experiences presents a significant challenge for builders due to the elevated service expectations of homeowners. The solution, Miller suggests, lies in leveraging the right tools and processes, such as those offered by 2-10 NewHome Care.

Research conducted by 2-10 reveals an average of ten post-closing issues reported per home. Furthermore, a study by the National Association of Home Builders (NAHB) indicates that 73% of builders express concern over the cost or availability of quality labor. Miller shares that surpassing one million service requests has allowed 2-10 to gather extensive insights into the primary aspects of post-closing support that builders seek: clear claim-intake documentation, customizable process flows tailored to their business needs, and transparent tracking mechanisms for warranty administration teams, subcontractors, and homeowners.

2-10 NewHome Care represents a culmination of over 40 years of warranty management expertise combined with customizable technology. This innovative solution enables builders to offer superior post-closing customer service, ensuring homeowner peace of mind and enhancing operational efficiency. With one in five new homes in the United States enrolled in the 2-10 New Home Warranty Program, thousands of 2-10 Builder Members stand to benefit from the introduction of 2-10 NewHome Care.

About 2-10 Home Buyers Warranty: Established in Denver, 2-10 Home Buyers Warranty has been a leading provider in the warranty sector since 1980. Covering over 6 million homes to date, the company offers a comprehensive range of warranties, system and appliance home service plans, and risk management products. As a market leader, 2-10 continues its collaboration with top real estate professionals, home builders, and service contractors nationwide. For more details on 2-10 Home Buyers Warranty and its services, visit their official website at 2-10.com.